[Resolved]  Fashion And You — Reverse pick up

Address:Faridabad, Haryana

I have purchased a banarsi silk sari in pink color from fashionandyou.com vide order no. 2064434 [Case:307263], they sent me a sari which is not banarsi and color is also not pink. Also the stuff is not silk. Then on 11.07.2012 i requested for reverse pick up but there is no reverse pick from their side. i had sent several emails to [protected]@fashionandyou.com, but there is no reverse pick up call from their side.
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Aug 6, 2021
Complaint marked as Resolved 
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Dear Mamta,

We Regret the inconvenience caused .
We need confirmation from the concerned department on the stage of investigation of your order number 2064434). We request you to allow us 48 hrs to resolve the issue for you.
For any clarification, write to us at [protected]@fashionandyou.com . We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

Thanks!
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com
Dear Mamta,

We Regret the inconvenience caused.
This is to inform you, return pickup will done within 48 hours from our end.
Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If, however, the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed and your refund received within 12 days from placing the call or writing the e-mail asking for a refund.
We truly appreciate your relationship with us and hope you will give us a chance to serve you again. We promise you the highest quality standards and cutting edge service in future.
In case you have any further queries regarding this matter please feel free to contact us on[protected] or get in touch with us via email ([protected]@fashionandyou.com), Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).

Warm regards,
Team fashionandyou.com

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