Fashion And You — They shipped me used and old shoes

Yashvender Singh

Address:

SAS Nagar, Punjab

I would like to inform everyone in the world that I had purchased Adidas shoes under the order # 1855090, first of all I noticed that the shoes were quite old, the shoebox is very old and little bit torn and the year of manufacture is 2009. I really didn’t expect this from such a brand e-commerce website. I haven’t been able to use these shoes even once as I had to go to Bangalore for my office assignment. I came back from my Bangalore office on 4th June 2012 and 5th June morning when I opened the box to put on my new shoes, I observed closely and found that probably these shoes have been used already by someone before being shipped to me. This made me highly dissatisfied with your product and Fashionandyou Brand who are so irresponsible that they don't even check what they are sending to their customer.

I am highly dissatisfied with this product now and I want complete money back. I would request the concerned ones to recall this product and refund my complete amount or else I’ll be bound to post my bad experience on social networking websites, media and also take this matter further to the Consumer Court.

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Fashion And You Customer Care

from Pune, Maharashtra

Verified Support

Dear Yashvender,

We Regret the inconvenience caused.
This is to inform you, return has been initiated against order number 1855090.
Return pickup will done within 48 hours from our end.
Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If, however, the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed and your refund received within 12 days from placing the call or writing the e-mail asking for a refund.
We truly appreciate your relationship with us and hope you will give us a chance to serve you again. We promise you the highest quality standards and cutting edge service in future.
In case you have any further queries regarding this matter please feel free to contact us on[protected] or get in touch with us via email ([protected]@fashionandyou.com), Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).

Warm regards,
Team fashionandyou.com

Yashvender Singh

Thanks for all your help and support. Special Thanks to Suby Mathew for addressing my issue and retaining my faith and trust in Fashionandyou.com

The recent incident really shook my trust in FnU but this goodwill gesture has saved my faith. I want to let you guys know that I’ll still keep buying from you guys and also recommend to everyone whom I know. I can very well understand that at times; somethings go otherwise leading to unexpected bad experience. But I think the way you guys handle your Dissat customers is awesome.

Finally, I want to say this again that you guys have saved my trust in FnU.

Great Job done Suby Mathew  I am happy with your customer service. Your manager should give you priority in terms of further career growth where you are working right now.

Regards,
Yashvender