Fashion And You — Very bad Service | |||
I have purchased Blackberry mobile from Fashion and You site in the month of April when I got the delivery I found out that mobile battery flap was loose and it is coming off again and again, so I made complaint with Fashion and you by mail so they told me to sedn the product back to them. Then I send the product back to them by courier by paying Rs. 145/- when I check with them wether they have received the product or not then they said they are waiting for the information. The I waited around 7 days then there was no reply from this site, I called up many times and miled to check the acknowledge the product but I got no reply and same repetative answer then I have checked with courier company then I found that they have refused to collect the parcel and it came back to me. Then again I have followed up with fashion and you for the same by mail and many calls they asked me wait as they will send their courier company to pick up the parcel but I can't get my Rs. 145/- as courier charges I paid earlier for the returning of the product. Then also I agreed and waited for pick up of product. Its bing 1 Month till date I have mailed many times for asking the pick up of the prodcut and called them 100 times but everytime they just asked me to wait for more time.But no pick up of product is done till date. and again they till 1 month more after receiving the product to refund the money. So I want to lodge the complaint againt them , and teach them lession that its because o[censored]s there online shopping site works. I know there are many customers getting harrased by this type of online shopping sites. But I want to make sure that fashion and you site should get closed. Was this information helpful? | |||
 3 Comments | |||
Comments
My order No. 1740806 you can see the order number and also will get the all record related to my complaints.
Regards,
Megha Parab
Regards,
Megha Parab
From last 10 days they are arranging the pick up of the defective product fror order no. 1740806 I call every day and talk to their team leaders despite that I only get the answer stating that pick will be done in 24 hours of time and there is no pick up done till date and this is going on for last one month. This is very rediculas and I will take this to consumer court now and put up a legal case for this for mental harasment. See to it they will charge bood amount of penalty for the same. At the same time will see that they have to close down the busines for cheating people.
Megha Parab
Megha Parab
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
37%
Complaints
582
Pending
0
Resolved
193
+91 124 412 5000
+91 124 490 9400
Smile Campus, Plot Number 241, Udyog Vihar Phase 1, Gurgaon, Haryana, India - 122016
View all Fashion And You contact information
Apologies for the inconvenience. As you have not mentioned any specific order details in your above complaint, we were thus unable to identify the issue. Please help us with the order number on email ([protected]@fashionandyou.com) so we can identify and resolve your issue as soon as possible, or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).
Thanks!
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com