[Resolved]  Fiat Motors — after sale service cum customer harassment

Address:

Delhi

Dear whosoever,
I Hemant razak on behalf my father Mr.kalicharan, owner of fiat palio stile (Registration No.DL/3CAY/1671 at new delhi) making this representation.
I never even thought in my wildest dream that losing a car key will make me go through an unreliable and one of the most incompetent yet well-known fiat after sale service fiasco of all time.
It all started on 18th july 2011, when my last master key to my three key car set got lost with my vehicle parked on road outside my colony. Realising the safety of the car at stake I called the fiat help line to figure out a solution.
I explained the situation to the customer representative and he/she suggested that i should get in touch with the authorised service station /dealer and gave me the contact details of rama motors in okhla , so i called and explained the situation to the first person i got the hang of in rama motors, then i got directed to the spare parts dept, there i explained my problem to ashish/asad, as he suggested to order and change the lockset of the car and asked me to deposit money to order spare part as they don’t have it in house.
On 21 july 2011 i went to rama motors to deposit Rs.5000 cash to finalise the order for the lock set, on inquiring i was assured that the part will arrive within 3 to 4 day a priority case and i can book a slot in the service schedule to get the part installed. The part didn’t arrive till 29th july. On 1st august i towed my car in the service station to get fixed. On 2nd aug i called to follow-up on the development on the car, i realised the electrician on the job is finding is difficult to complete the job as he just discovered the ECU (electronic computing unit) is not accepting the new keys of the lock set and wanted me to get him the mater key to extract the code to match the existing ECU, then again i explained the problem clearly. Being unaware of the real problem, the he suggested that i have to change my current ECU as it will not be compatible with the new car keys set, which i felt was unnecessary as my car ECU is fine like new but considering technical mumbo jumbo in fiat cars, i agreed to order the a new ECU unit costing over Rs.13,000 extra for a just replacement key set.
From that day till now, i have been waiting and following up with rama motors general manager service Mr. Sharma , who’s incompetence and false commitments has led me to pursue this matter legally. I would also like to add that rest of the car brands in India at least treat their customers with after sale service, where as fiat motors running a after sale service circus show that too on tata’s turf with its legendary spare parts ghost still haunting its customers who are stupid to give another chance a foreign car brand, which exited the country on unsuccessful history.
After buying and using fiat cars for over 2 generation in family, today i really wish to have brought a maruti or tata car.
Highly disappointed
Hemant Razak