Flipkart — E gift voucher not working & poor CS resolution

P

Praneeth Karkera

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

Hi,

I have been gifted a Flipkart E-gift voucher worth Rs 500. I have been trying to use the same on the flipkart site, however due to some technical issue the same cannot exercised. I have highlighted the issue multiple times to the customer support via calling as well as mailing. At one time the call was even escalated to the floor manager who assured that i ll get some assurance within 1 day, however the same never happened.

I have sort of lost hope in flipkart's claim of 48 hr resolution to complaints & also lost hope in flipkart. Might switch to some other online shopping portal.

Praneeth
praneeth.[protected]@gmail.com

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A

arunk_r

True. I also had an issue with the e-gift card issued to me. Spoke to the Customer care to resolve and even talked to his Manager. Both of them replied in the same tone saying "Sorry Sir. We understand your situation. But, we cannot do anything". Customer Service is meant to resolve problems. But, they seem to be content with resolving simple queries like checking Order status and do not care when there is a genuine issue. Will look for elsewhere next time, Snapdeal or Amazon.

Reply

A

arunk_r

True. I also had an issue with the e-gift card issued to me. Spoke to the Customer care to resolve and even talked to his Manager. Both of them replied in the same tone saying "Sorry Sir. We understand your situation. But, we cannot do anything". Customer Service is meant to resolve problems. But, they seem to be content with resolving simple queries like checking Order status and do not care when there is a genuine issue. Will look for elsewhere next time, Snapdeal or Amazon.

Reply

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