[Resolved]  Flipkart — non delivery

I ordered a Newport Mid Rise Slim Fit Jeans(Order ID: OD[protected]) on Flipkart on December 12 (Great Online Shopping Festival).They offered huge discounts on this particular day. They confirmed the order and assured delivery in 4-5 days. But on 19th, they cancel the order by themselves stating unavailability of the product. They should not display an item if it is unavailable or you can't get it from their supplier.

All those discounted sale on Dec 12 was just a publicity stunt.

Disappointed.
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Aug 13, 2020
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([protected]@flipcart.com) I am very disheartened to inform you that owing wrong feedback of your courier company that nobody was availabl e for delivery of product on 18.10.2014, I have been not delivered as yet xiomi redmi phone which was booked on 15.10.2014. I am pursuing the matter with your executives but in vain. I am to say that courier company neither contacted me nor sent me any SMS. Without contacting me how courier company can be supposed to reach at residence for delivery. The fact is that my family members were available at home on 18.10.2014 and no courier boy came to my residence. Courier company is maligning the image of Flip cart.The suffering has caused me great mental agony. I humbly request you to take strict action against courier company for mis feedback under intimation to undersigned (as I intend to seek judicial remedy for mental agony) and my product may be delivered today itself (Ghaziabad, UP)
re you providing any responses here?


On 27 October 2014 12:23, Atul Jain <atul.jain.[protected]@gmail.com> wrote:
Also, since you are in mode of responding, do let me know what is the Value Add of giving a Date line to anyone? Does some one check the Facebook page of Flipkart? or is it being used only for Punch bag purpose o[censored]nhappy Flipkart customers?

On 27 October 2014 12:09, Atul Jain <atul.jain.[protected]@gmail.com> wrote:
Who cares what will you do in future when you were unable to move in full 1 week (even when i spoke to your floor supervisors).. You mean to say that you were HELPLESS, this time? and try to be HELPFUL further if some order comes in future!

On 27 October 2014 12:04, Flipkart Customer Support <[protected]@flipkart.com> wrote:

Hello Atul,

Order ID: OD[protected]
Product: Redmi 1S

Thank you for writing in and notifying us. I certainly understand your concern and offer my sincere apologies for the inconvenience caused due to this.

We do not like to see our customers upset and inconvenienced. We always strive to create a positive customer experience.

We expect our courier partners to expedite delivery requests in a timely and ethical manner and are disappointed to learn that the same has failed in your case. I've notified this issue to our concerned team and I assure you that this issue will be solved within October 31, 2014.

I assure you that such transit related issues will not reoccur and you will have a hassle free shopping experience with us in future. We are providing feedback to the concerned logistics and our concerned team will work with the logistics to minimize such issues which adversely affects the experience of our shoppers like you.

We at Flipkart, are very serious about our customers satisfaction and we work hard to get to the bottom of any customer complaints. This missed opportunity to give you an enjoyable experience with us is something that we could never abide by. To ensure that this will never happen again, we are taking special measures.

We are here to address your concern and to ensure a prompt resolution. We will take ownership of the problem and we will follow-up until the problem is resolved.

Your kind understanding in this regard is greatly appreciated.

Please write back to us should you have any other questions or need further assistance.

Regards,
Anthony Nithen Paul
Customer Support

Incident History
Auto-Response 27/10/2014 11.35 AM
Dear Customer,

This email is for your reference only. You do not need to reply to this mail.
We will get back to you at the earliest.

Customer Support
www.flipkart.com


Customer By Email (Atul Jain) 27/10/2014 11.35 AM
Hello,

Please find attached the PPT and read it care fully. You will be able
to realize the difference. And this is on top of calling the CALL
CENTER of your esteemed organization on Daily basis from 16th to 22nd
of Oct (where i was fortunately able to speaks with Floor Supervisors
as well).

In case you are unable to understand the logic here.. do let know, for
me to explain.

--


Regards
Order- OD[protected] of Asus EeeBook


Not a single time the delivery was attempted at my office. My office remains open from 9AM to 9PM. I even kept my office open on sunday in anticipation of the delivery. I even complained on sunday that no delivery person has visited to deliver. I am a regular purchaser in flipkart and my office is located at a very prime location. I even asked the local delivery office contact number but that was also not provided to me. And today i got the message that due to several attempts delivery cannot be made and thus delivery is cancelled. However neither any delivery boy came to my office for delivery neither I got the call from ekart for the delivery. Take strict action against the delivery person and send my order.

Praveen Jain-[protected]

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