[Resolved]  Fullerton Bank — Personnel Loan Harrasement

Address:

Delhi

I took a Personnel Loan of Rs.2 lakh from Fullerton India in April 2011. I paid non stop EMI of Rs.6750/- for 8 months. In between of 8 months i called many times to bank for the loan documents as it was promised by them documents will be sent through courier at your home address, but till date I have not received the loan document in hard copy, after many calls I got this on my email. At the time of loan I was told that my rate of interest will be 18% but it is 26% which i did not know. Anyhow I decided to clear the loan because I do want to take this on very higher rate, I arranged money and me & my husband went to Nehru Place branch and requested to them to close the now with immediate effect with full balance money, but there no body was interested to take the initiative. I requested and requested but no body was listening. They said first you need to call out customer care no and from them only you will be get the some no and then only you can close the no. I followed exactly from there and again requested on call centre that please arrange to close this on same day, but again they said it will take 2-3 days and then only you can close this. Fine i accepted but I didnot receive any call from them I called again to Nehru Place to want to speak in Account but I was on hold for 1/2 an hour. It was so irritating. Then I stopped my EMI now they are chasing me every month, a new person comes to our place and harrass us, after all this we are requesting them to close this chapter but now we do not have full money to give and therefore we asked them to settle the same. We are genuine customer and therefore we wanted to close this and visited to bank.

Today also one person has come and he was shouted like anything on my husband, I have 4 yrs old baby at home he was afraid. Every month this happens and harass us. I want to close this loan but what to do I do not have full money to give.

Please help us for this monthly harassment. I shall be very grateful to you.

Thanks

Kamini Jereld Masih
[protected], [protected]