[Resolved]  HomeTown — Furniture- false commitments..non delivery

We bought a Dining Table for the first time , we suffered from false commitments, the second time, a bedroom set, we again suffered from the same problem,this time just last Sunday, after being given a business card to substantiate his tall claims, Mr Prashant Parekh, the Sales Manager of Kolkata Hometown missed it again. It seems they have a habit of betraying the customers trust. They talk big about their service commitments, even their adverts talking about 10 - 30% Discounts are a bluff.Nobody knows, what the discount coupons can buy you..everybody is asking everybody else..what to offer. Leave alone all those , the service deliveries, the products being installed, everything happens at their own sweet will, totally disregarding the customers need or convenience.The whole day has to be sacrificed for getting the delivery, thats not all, you need to wait another 48 hrs+ to get it assembled..The question is , is anybody listening ? We the customers suffer, but is there a place to go or a person to whom the complaints can be made?