[Resolved] Future Bazaar — Damaged product received | |||
Hi, I had ordered a stroller for my baby on March 18, 2012. This got delivered on March 21, 2012. Unfortunately the product was received in damaged condition - 1) The product was not in its original packaging 2) One set of wheels were missing, rendering the product useless. The order id is [protected]. The team at Future Bazaar is not ready to replace the product with penalty for inconvenience caused! - Any help would be greatly appreciated. Cheers Abhishek +[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi
I have received today the wrist watch which is not functional, i wanted to gift it but now i am realy angy as this kind of service is not accepted.
My order number is [protected]. Custermer service team is saying they will pick up the product in 10 days than in antoher weak or so they will process refund. For COD they can arrange cash from courier service but for refund they cant ask the Courier boy to give money back and take the product. This is rubish.
I want my money back within 5 day. IF YOU PEOPLE CAN TAKE MONEY THROUGH COURIER BOY Y, YOU CAN ALSO ARRANGE REFUND THROUGH TEAM AND HAVE YOUR RUBISH PRODUCT BACK.
Rakhi
I have received today the wrist watch which is not functional, i wanted to gift it but now i am realy angy as this kind of service is not accepted.
My order number is [protected]. Custermer service team is saying they will pick up the product in 10 days than in antoher weak or so they will process refund. For COD they can arrange cash from courier service but for refund they cant ask the Courier boy to give money back and take the product. This is rubish.
I want my money back within 5 day. IF YOU PEOPLE CAN TAKE MONEY THROUGH COURIER BOY Y, YOU CAN ALSO ARRANGE REFUND THROUGH TEAM AND HAVE YOUR RUBISH PRODUCT BACK.
Rakhi
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
This is with reference to your order number [protected] for "MM-22 PRAM PRAM".
I am extremely sorry to know that you have received the product in a damaged condition. Let me confirm that we make sure that the ordered product are delivered to the customer in a good condition however in rare cases the products get damaged in transit as happened in your case.
As the product was found damaged at the time of delivery we have gone ahead and refunded the amount charged to your for the product. Kindly find below the refund details for your reference.
Reference Number :[protected]
Refund Date : 26.03.2012
Please be assured the refund amount will reflect in your forthcoming card statement.
I once again apologize for the inconvenience caused to you in this regard and hope you will give us second chance to prove ourselves.
Best Regards,
Aditya Pathak
Team Customer Support