[Resolved]  Future Group (Fashion Bazar) — Issue with the behaviour of customer care representative at fashion bazar, Kolkata

Address:

West Bengal

Hi this is Saswati Ghosh, and I have been purchasing things from Bigbazar of rather any future group outlet from a very long time.
I had been quite satisfied with the customer service they provide.

Incident which i faced yesterday is UNACCEPTABLE and UNAVOIDABLE.

I went for shopping to FASHION BAZAR outlet at Mani square, Kolkata.
And as i was searching for a particular size of T shirt which was unavailable, there was a representative standing next to us
who is SUPPOSED to HELP CUSTOMERS. But out of the blue he started shouting at us in a commanding tone asking us not to touch
the T shirts as HE ARRANGED THEM a while back, We requested him to pull out the T shirt that was required by us and asked asked him
to talk politely. But instead of feeling sorry for his misbehaviour, the representative started shouting in front of other public insulting us
saying we were messing up the T shirts using abusive languages.
The manager there came running and took him away from the spot.


NAME OF THE REPRESENTATIVE: PRIYABRATA ROY
EMPLOYEE CODE: 11056


This kind o[censored]NPROFFESSIONAL, RUDE, NASTY, CHEAP behaviour is not expected from a sales person, Who is SUPPOSEDLY to be helping out customers
at the store. I was earlier located in Bangalore and moved to Kolkata recently. But I definitely need to complain about the service
of all the future group outlets SPECIFICALLY in KOLKATA. They are really not upto the mark, infact very rude.
Being a customer I had a terrible experience Yesterday at Fashion Bazar.
I would definitely suggest my friends and family not to visit again if no action is taken against such a nasty behaviour.


WE BEING CUSTOMERS CAN NEVER EXPECT CUSTOMER SERVICE REPRESENTATIVES TO BE USING ABUSIVE AND FILTHY LANGUAGES AT ANY COST.
THIS IS TOTALLY UNACCEPTABLE.


I am happy to say that this kind o[censored]NPROFFESSIONALISM NEVER HAPPENED in any of the stores in Bangalore or Delhi where I have
visited earlier.

Hope this is strictly taken care of.


Regards
Saswati Ghosh
Contact # ([protected]),([protected])