[Resolved]  Future Value Retail Ltd (Big Bazaar) — FRAUDULENT USE OF CREDIT CARD

Address:

Ahmedabad, Gujarat

I AM REGULARLY SHOPPING WITH BIG BAZAR 10 ACRE MALL AHMEDABAD SINCE INCEPTION OF BIG BAZAR 10 ACRE MALL AHMEDABAD. I AM SENDING MY FEED BACKS , MISS HAPPENINGS , BILLING ERRORS ETC REGULARLY TO YOU.

TODAY I HAD BEEN TO BIG BAZAR 10 ACRE MALL AHMEDBAD FOR SHOPPING. I HAVE PAID MY BILLS BY HDFC CREDIT CARD AT CASH COUNTER ON THE FIRST FLOOR AT ABOUT 6 PM. THE PERSON ON THE CASH COLLECTION COUNTER WAS MS. BINA. I PAID MY BILLS AND FORGOT TO COLLECT MY CREDIT CARD. AFTER I REACHED MY HOME I GOT PHONE CALL FROM HDFC CARD DIVISION THAT SOME BODY IS USING MY CARD( TIME 7-17 & 7-37 PM). SO I PASSED INSTRUCTION FOR BLOCKING THE CARD USAGE. AND RUSHED TO BIG BAZAR. AND REPORTED THE EPISODE TO MR. IMANUAL CRISTIAN( CUSTOMER CARE MANAGER?)

YOUR CASHIER MS. BINA USED MY CARD FOR Rs.1000 AND Rs.2500 CASH PAYMENT. SHE COLLECTED CASH FROM SOME TWO CUSTOMES & USED MY CARD FOR THEIR PAYMENT AND KEPT CASH WITH HER.

I WAS SURE THAT MISUSE WAS DONE BY THE CASHIER WHERE I PAID MY BILLS & FORGOT TO COLLECT THE CARD. THERE IS A SCHEME THAT MORE THAN Rs.1000 SPENDER IS GETTING A GIFT COUPEN FOR RS 250/- AND CUSTOMER HAS TO REGISTER THEIR NAME & PHONE NO TO GET THE GIFT COUPON. SO I INSISTED TO CHECK THE REGISTER AND GOT BOTH THE CUSATOMERS' PHONE NO AND BILL DETAILS SO I RANG UP ONE OF THE CUSTOMER AND ASKED HER WHETHER SHE PAID THE BILL BY CASH OR CR CARD? SHE REPLIED THAT SHE PAID CASH 2500/- AND THE SAME BILL WAS SHOWN IN YOUT RECORD THAT IT WAS PAID BY CREDIT CARD. THIS COMMUNICATION WAS ON MY LOUDOPHONE SO MR. IMANUAL CRISTIAN HEARD THE SAME AND ASSURED ME THAT I WILL GET MY MONEY BACK & PERSON ATTEMTED FRAUD WILL BE HANDED OVER TO ME FOR FURTHER POLICE COMPLAINT NEXT DAY MORNING. BUT DUE TO PROMPT ACTION BY HDFC & YOUR MR. IMANUAL CRISTIAN'S IMMEDIATE ACTION I GOT MY MONEY BACK & CARD ALSO. FURTHER I WISH THAT YOUR STAFF IS TRAINED TO KEEP THE VALUABLES OF CUSTOMERS IN CASE THEY FORGET.

MY EXPERIENCE IN "DHALGARWAD-AHMEABAD"( LOCAL CLOTH MARKET LIKE CHANDNI CHOWK DELHI) IS THAT EVEN IF WE FORGET WALLET-PURSE FULL OF CASH YOU GET IT BCAK INTACT. YOURS IS THE BIGGEST CORPORATE RETAIL MARKET- WE HOPE YOU TEACH THIS LOYALTY TO ALL YOUR STAFF MEMBERS.