Futurebazaar.com — Item not received | |||
I had ordered for a deo (Order No: [protected]) on 10-Nov-2011. I hadn't received my product yet. On 23rd Nov when I checked the status (Courier Partner: Quantium, AWB # FB0027437) It was shown as following [protected][protected][protected][protected][protected] ORIGIN SHIPPED 22/Nov/2011 11:39:07 NEW DELHI OFFLOAD /BAG MISSING BY AIRLINES 23/Nov/2011 19:30:00 NEW DELHI OFF LOAD DUE TO SECURITY REASON [protected][protected][protected][protected][protected] I had informed customer care ([protected]@futurebazaar.com) immediately. They assured me that it will be shipped by Nov 30, 2011. On Nov 30, I got a call from them & clearly told that 'I haven't received the product' & written them a mail also. But everytime they are replying as 'you have confirmed the receipt of the product "Yardley Deo Lily Of The Valley, 150 ml" as per your telephonic conversation with Ms. Ashwini. Hence, request you to kindly confirm the same.' I told them clearly that I hadn't received the product & written clear mail also. I told them to check telephonic conversation (if they have the same) recording also. But no help. Till now I haven't received my product.... Could you please look into this & kindly take action to resolve the same... Was this information helpful? | |||
 4 Comments | |||
Comments
I haven't yet received the product.
At last I have received the product. Thanks to https://www.consumercomplaints.in
Same thing has happened to me. I can't even track my item . Its been over a period of 20 days. . Delivery Number Awb No Courier Shipped On
[protected] FB0088885 Quantium I believe they dont value their customers.
[protected] FB0088885 Quantium I believe they dont value their customers.
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
I am extremely sorry to know that the product under the order number [protected] has not been delivered to you at the registered shipping address.
I confirm that the same was dispatched from our end via Quantiumsoulutions courier airway bill number : FB0027437. On hearing, that the product has not been delivered to, we investigated the same with our logistic team and discovered that the product was lost in transit.
Further, to our discussion, I understand that you are still willing to have the product, we have hence gone ahead and placed a fresh order [protected]. I assure you that I am personally coordinating at our end with the logistic team to ensure that the product is delivered at the registered shipping address.
I apologize that the product could not be delivered to you at the first instance, I assure you that I am actively coordinating at our end to ensure that the product is delivered to you at the earliest.
Best Regards,
Team Future Bazaar