[Resolved] Futurebazaar — Transaction Failure - Refund | |||
I recently make a transaction to FutureBazaar on 29th December 2010. The transaction get failed three times. I immediately called and reported, they said they will refund the amount. and I asked for the two times refund me and for the remaining send me the product.. They said ok, but it will take some time.. but still now there is no refund. I called them and mailed regularly but they said we are working and tracing the transaction. But finally, they said that the amount has not been credit to FB account, so please contact the Bank. My Order number is : [protected] and for this, I have given them my transaction reference number. At the same time i have send a mail to Bank and CC avenues today. Could anyone suggest me what can I do in this situation.? If this happen how we will trust the Futurebazaar and Bank to purchase online..? Herewith I have attached the transaction account statement from my Bank. Was this information helpful? | |||
Feb 13, 2017 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi Aditya,
Today[protected] got the refund. Thank you for your necessary action taken.
Thank you
P.R.NavaneethaKrishnan
Today[protected] got the refund. Thank you for your necessary action taken.
Thank you
P.R.NavaneethaKrishnan
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
This is with reference to your order number [protected].
I am sorry to inform that the said order is not successfully captured in our records due to a rare error at the payment gateway. However the payment against the said order has been received twice at our end.
As per your earlier conversation with our customer support team I understand that the amount for two transactions has been received at your end.
Further, to our discussion, I understand that the amount for the said order has been charged three times on your bank statement. I hence have forwarded your bank statement to our banking partners to refund the amount for the third transaction. Let me confirm that the same has been refunded by the bank on 13.01.2011 and the refund amount will reflect in your forthcoming bank statement.
I understand that the recent experience you had is really unfortunate as you were unable to place an order however the amount for the same was charged thrice to you account. I once again apologize for the inconvenience caused in this regard and hope this matter will not prejudice your view of shopping online.
Best Regards,
Aditya Pathak
Team Future Bazaar