Futurebazaar — OM Pendant

My order no. is [protected]

I have buy 18k Gold OM Pendent from online site www.futurebazaar.com, my Order No: [protected] dated 06 April 2012 for Rs 2249 but they send me not exactly the same as they have displayed. When we have complaint them they give the same pendent as they have shown or they can return the money. than they informed me that we cant return your money and the images are displayed on the site are for presentation purpose only. But at the time of purchase they have not mentioned about it.

Dear Mr. Bari,

This is with reference to your order number [protected] for "Om pendant in 18kt Gold, studded with 11 glittering diamonds from Sparkles".

We understand that you wish to return the ordered product as the same is not as per your expectation.

Let me confirm that as per the return policy you may only return the product under apparel category within 15 days of delivery incase the same is not as per your expectation. We regret to inform you that the ordered product is not covered under the return policy.

Further, let me confirm that the product image has been magnified for better viewing purpose and the same is also mentioned on the product description page along with the Dimension of the product.

We are sorry to inform you that we will not be able to take the product back for replacement or refund.

Regards
Aditya Pathak

Below is the attached image for further clarification: first image is product display on the website & 2nd image is actually delivered product.

After om shape(where it is single diamond), the bend curve is not as thick as per display image, the shown image is fat (means it will form square shape) and the original pendent is slim( it form rectangle shape).