[Resolved]  Gati — Damage of goods

Address:

Andhra Pradesh

here is a copy of the mail that i have sent to the company.this covers the entire story


to whoever this letter may concern,
am writing this letter with a great deal of frustration and dissatisfaction because of the poor shipping services of Gati. i had booked to ship my motorcycle (Reg No: AP 31 BD 8350) on the 30th of january,2012 from gurgaon to visakhapatnam. the assured delivery date given on the docket slip was 6th of February,2012,but however it was delivered on the 4th of February itself.since i was not in station when the motorcycle was delivered at home,it was my mother who had received it.i would please ask u to notice the few points that i am going to mention below
1. i had received a call from the gati office in visakhapatnam stating that one indicator light was broken during the shipping of the motorcycle and if it is ok with me to deliver it home in the same condition. my heart sank but still i was optimistically satisfied that it is just an indicator and nothing major,so asked them to go ahead and deliver the motorcycle at the address that was mentioned in the docket
2. when the motorcycle was taken to my house,and my mother received it,she asked the people who had brought it home to remove the covers so that she could inspect it before signing the form and accepting the bike. on this,the people started behaving suspiciously trying very hard to convince my mom that only the indicator light is broken and no other damage was done without removing the covers.they also mentioned that the packaging that the bike had come in was done by me individually and not by the people employed by Gati,and that was the reason for even the indicator to be broken.i have no idea how people in visakhapatnam could say that i was the one who covered the bike in the so called poor protective layer in gurgaon.
3. they however convinced my mom,or rather conned my mom into signing the form and they left the place.i had come home to visakhapatnam only on the 7th of february and immediately after opening the package saw the catastrophic condition my bike was in. the side view mirrors were missing,one foot peg was missing,the tank was majorly damaged,the monograms on the tank were absolutely destroyed,there were scratches almost everywhere on the bike,the entire tail light unit was destroyed and the rear tyre was punctured.

this was not the kind of result i was promised when i was shipping my bike from gurgaon.i was told that the bike would arrive in absolutely the same way i last saw it before the protection and covering went on it.

i am including a photocopy of the docket slip that i was given from gurgaon for further details that u might require

i sincerely request you into looking into this matter and do the needful or i might have to stop trusting your service and force a similar hundreds of others i know who had shipped their bikes on the days 28th,29th,and 30th of february,2012.


Ramesh P