[Resolved]  Gifts-To-India.com — gift undelivered

We purchased a gift of Rs1590 to be delivered to our home on ocassion of Diwali. The money was deducted from my account and also got a acknowledgement message from gifts-to-india.com saying that the order has been successfull.

The gift was not delivered to my home for almost a week.. when enquired with gifts-to-india.com at [protected] ( as provided in the contact details on site) a man( Name: Sanjiv) responded very rudely that they do not provided service outside city...

My home town is in suburban area of Mumbai, Tal Palghar.

When asked about the following questions.. the reply was as below:

Question: Why did they accepted the request and sent a acknowledgment?
Reply: It is automaticaly done from the site.

Question: How will a customer would know that you do not service to a specifc location?
Reply: Customer should called an enquire about the service at specific location, before making a online purchase.

Question: Will i get a refund?
Reply: Yes, but 7% of amount will be deducted.
Also apart from that he asked for an alternate address to deliver the gift.

A very bad service from gifts-to-india.com. How can they expect a alternative address for a home? 7% deduction for no reason? Gift is something special and people have have huge expectation to recieve them on occassions. This is not how a company should work. If they do not provide service, they should notify us during the booking itself. The purchase should have declined on first place. Orelse one should get full refund.

We appeal consumer court to take serious actions against this party (gifts-to-india.com) and should avoid it to happen again with any family.

Thanking you in advance.