Gifts-To-India.com — order have not been delivered

Address:

Delhi

I have ordered 2 rakhi orders on [url=http://www.gifts-to-india.com]Send Gifts to India Flowers to India Birthday Gift to India: Cheap Valentine Gifts to India Online[/url] for canada.... on 18th august 2010 and it has been mentioned on the website that the rakhis will be delivered within 2 days but till the date it has not been delivered. i have contact their customer care and they gave me some email id and ask me to email on the same.... i emailed them on 30th august and ask them to update me and tell me why rakhi have not been delivered. they replied me on 4th sept and update me and told me that the order was stuck in customs and due to that it has not been delivered . And told me that they can refund the money if i want and they can deliver the order as well if i want . but i reply on the 4th itself and said that i want the order to be delivered with the apology letter and a complementary gift. and i ask them to reply and tell me what complementary gifts will they send. They had sent one order but didnt send any complementary gift and lie that they have send the complementary gift its been like 4months now and till the date one of the order has not been delivered. I registered the case in Core Centre in the month of september but they emailed me and asked me to file my comlplain in consumer forum. i am annoyed with the kind of services this website provided .
My order no is
HGTI-[protected]
I want the compensation from this website.