[Resolved] Go Air — Refund of cancelled air ticket not received | |||
I had called Go Air on May 17, 2012 to claim refund for a cancellation of a ticket (of May 3, 2012) done (PNR No PMUBH0). The customer service representative informed me that on cancellation a voucher is generated which can be used for future bookings on Go Air. This is not informed to the ticket holder when he is cancelling the ticket. The cancellation voucher generated states refund would be credited in 15 working days. After waiting for about 15 days, I called up Go Air and on enquiry was told about the fact of the voucher getting generated. In fact the voucher details are also not mentioned on the cancellation advice generated and getting the voucher details requires the customer to call up Go Air. All this means, that the airline holds on to the customers money for nearly 2-3 weeks which is not appropriate. The option (whether to get a voucher or a cash refund) should be given to the ticket holder at the time of cancellation. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Dear Sir or Madam
Reference number: B5Z53X No refunds
Hi my name is Manoj Singh. I am from Delhi. I booked 2 tickets in Mumbai to Delhi on 27th November 2008 (Go air line). I cancelled it on 25th November 08. I spoke to go air customer care and they told me, we will be refunded to my bank account. The refund is not revised to my bank till 5.02.09. Even after repeated phone calls. I will wait for your action against go air and my refund Rs.5300.
Thanks
Manoj
Reference number: B5Z53X No refunds
Hi my name is Manoj Singh. I am from Delhi. I booked 2 tickets in Mumbai to Delhi on 27th November 2008 (Go air line). I cancelled it on 25th November 08. I spoke to go air customer care and they told me, we will be refunded to my bank account. The refund is not revised to my bank till 5.02.09. Even after repeated phone calls. I will wait for your action against go air and my refund Rs.5300.
Thanks
Manoj
GoAir — Ticket is not received
Dear Sir,I booked airline ticket through travelchacha.com on dated 24.09.09 from Jammu to Delhi (PNR No.WX6ONM)but i can not received my ticket.I was to e-mail agent many time but not received my ticket.
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go airlines — refund of cancell ticket
i have pruchase 2 ticket of go air, and then cancell, now i am not gatting my refund, amt rs 11000 / coll center give me info. that you have to use this amt.for next purchase in 6 month, how it is possible, i have no prog to travel, i am going to usa for 1 year, for higer study,what to do . reply me . and refund my amt... of 11000/
mukesh pichholiya
mumbai