Good Year Tyres — replacement of defective tyres under warranty
sub standard product and customer service from goodyear tyres
I recently purchased eight good year tyres from new bharath tyres,trivandrum,kerala,india.
four for my fiat palio(185/70/R13) and four for my maruti alto(145/80/R12).All the tyres have done almost 3000 kms.Recently i noticed some cracks in my fiat's tyre and in one alto tyre(picture attached).The car has never been involved in any type of mishap or accident.
.so i called your toll free number(1800-11-6767) and registered my complaint(no:Q1410090093).And according to their instruction i produced the tyres for inspection to Mr. prakash(customer service engineer).according to his version the damage is due to some external impactand the tyre wont be replaced underr warranty.this is the fourth time i'm changing tyres for my car and the first time i'm using goodyear.to be frank your customer service in india is horrible. AND ONE GREAT THING I'VE LEARNT FROM YOUR CUSTOMER SERVICE ENGINEER MR.PRAKASH IS THAT THE CRACKS IN THE TYRE CAN BE REPAIRED USING BUBBLE GUM OR M-SEAL(a cement based product).hats off to goodyear and mr. prakash for this great technology.I am absolutely appalled at the way the entire matter has been taken up.It is a matter of shame that such a company of international repute manufactures such defective substandard tyre and then refuses to take responsibility for their product.sir please dont torment me this much for buying your product.sir So I am expecting a positive reply from your office very soon or I WOULD BE TAKING THE SHELTER OF THE CONSUMER COURT FOR SURE.
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