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Good Year Tyres - replacement of defective tyres under warranty

 
4 Reviews
User
  farook
sub standard product and customer service from goodyear tyres

I recently purchased eight good year tyres from new bharath tyres,trivandrum,kerala,india.
four for my fiat palio(185/70/R13) and four for my maruti alto(145/80/R12).All the tyres have done almost 3000 kms.Recently i noticed some cracks in my fiat's tyre and in one alto tyre(picture attached).The car has never been involved in any type of mishap or accident.
.so i called your toll free number(1800-11-6767) and registered my complaint(no:Q1410090093).And according to their instruction i produced the tyres for inspection to Mr. prakash(customer service engineer).according to his version the damage is due to some external impactand the tyre wont be replaced underr warranty.this is the fourth time i'm changing tyres for my car and the first time i'm using goodyear.to be frank your customer service in india is horrible. AND ONE GREAT THING I'VE LEARNT FROM YOUR CUSTOMER SERVICE ENGINEER MR.PRAKASH IS THAT THE CRACKS IN THE TYRE CAN BE REPAIRED USING BUBBLE GUM OR M-SEAL(a cement based product).hats off to goodyear and mr. prakash for this great technology.I am absolutely appalled at the way the entire matter has been taken up.It is a matter of shame that such a company of international repute manufactures such defective substandard tyre and then refuses to take responsibility for their product.sir please dont torment me this much for buying your product.sir So I am expecting a positive reply from your office very soon or I WOULD BE TAKING THE SHELTER OF THE CONSUMER COURT FOR SURE.
Complaint comments 3 Comments     Updated:
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Comments

 
HELLO
SIR, IM ANIL GUPTA&MY SHOPE NAME IS KISAN MACINERI STORE ATARRA BANDA AND MY CONSUMER COMPLAIN IS PAIR OF TYRE NO. 600/16 TRECTOR FRONT -SL FT 195.SI PLZ INFORM ME IN E-mail id-sanju.gupta7530@yahoo.com my no. is 9450225780????
thank u.
 
Please let me know whether your complaints were sorted out. I have a similiar situation now. Please let me know from which dealer you bought the tires.
N
User
gola_aditya Good Year Tyres  - Delhi, India
 

Defective Tyres - Poor Service Standards - Good Year

Dear Rajiv Gupta,
National Service Head
Good Year Tyres, India

This is to bring to your kind notice that I am extremely dissatisfied with the service offered by the Good Year company and service engineer. I purchased a Hyundai Getz around 6 months ago and have driven only 4000 kms.I have Good Year GPS 2 in my Getz. I took the car to Capital Hyundai for 2nd service in Noida and the during wheel alignment the Hyundai service engineer (Deepak Sharma) told me that the tyres are developing cracks and bubbles. He showed me the problem in all 4 tyres. I was surprised as it was difficult for me to understand how can all 4 tyres have problems. Then I was given the information that this could be a defect in the whole badge as they all belonged to the same badge.

I called up the Good Year Customer care and was told that the Good Year service engineer (Ankur Gupta) would visit me and check the tyres. After his check on 01/10/2010 he agreed to replace the two rear tyres but said he could not authorise to change the 2 front tyres in one complaint. The front tyres were defective as well as confirmed by the engineer but he was helpless.

I am sorry to say that this is the worst service I have ever had. GPS 2 is the worst tyre and I will be moving to the consumer court if the complaint is unanswered. The front tyres need to get changed as it could be very risky as well.

Please contact me on my email at gola.aditya@gmail.com
My earlier complaint no was Q2409100188.

Regards,
Aditya Gola

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    Good Year Tyres - replacement of defective tyres under warranty