Defective Tyres - Poor Service Standards - Good Year
Dear Rajiv Gupta,
National Service Head
Good Year Tyres, India
This is to bring to your kind notice that I am extremely dissatisfied with the service offered by the Good Year company and service engineer. I purchased a Hyundai Getz around 6 months ago and have driven only 4000 kms.I have Good Year GPS 2 in my Getz. I took the car to Capital Hyundai for 2nd service in Noida and the during wheel alignment the Hyundai service engineer (Deepak Sharma) told me that the tyres are developing cracks and bubbles. He showed me the problem in all 4 tyres. I was surprised as it was difficult for me to understand how can all 4 tyres have problems. Then I was given the information that this could be a defect in the whole badge as they all belonged to the same badge.
I called up the Good Year Customer care and was told that the Good Year service engineer (Ankur Gupta) would visit me and check the tyres. After his check on 01/10/2010 he agreed to replace the two rear tyres but said he could not authorise to change the 2 front tyres in one complaint. The front tyres were defective as well as confirmed by the engineer but he was helpless.
I am sorry to say that this is the worst service I have ever had. GPS 2 is the worst tyre and I will be moving to the consumer court if the complaint is unanswered. The front tyres need to get changed as it could be very risky as well.
Please contact me on my email at firstname.lastname@example.org
My earlier complaint no was Q2409100188.