[Resolved]  Great Eastern Appliances Pvt Ltd — Philips Brand DVD Player

Address:

South 24 Parganas, West Bengal

DEAR SIR,
I HAVE PURCHASED A PHILIPS MAKE DVD PLAYER(MODEL-DVP3336X/94) FROM GREAT EASTERN APPLIANCES PVT. LTD.(41,N.S.C. BOSE ROAD, KOLKATA-700040) ON 10/06/2010 WITH CASH MEMO NO TG/CM/01426/10-11. BUT I HAVE BEEN MISGUIDED BY SHOP SUPER-VISOR MR. BOSE THAT THIS MODEL WILL BEST SUITE TO ME AS PER MY REQUIREMENT. BUT I HAD CHECKED IN MY HOUSE WITH MPEG4 CD/DVD AND FOUND NOT SUPPORTING THIS FORMAT. I WENT TO HIM FOR A REPLACEMENT AS PER MY REQUIREMENT WHICH HE DID NOT AGGREE AND SAID "GOODS ONCE SOLD CAN'T BE REPLACED/EXCHANGED. SO THIS DVD PALYER IS GOOD FOR NOTHING TO ME NOW.
PLEASE HELP ME TO GET IT REPALCED AT THE EARLIEST AND TAKE SOME ACTIONS AGAINST THE AFORE SAID SHOP SO THAT NO CONSUMER WILL BE HARASSED IN FUTURE.

REGARDS..
DEBASISH BASU
25/1B,M.N.SEN LANE
TOLLYGUNGE
KOKATA-700 040
MOBILE NO-[protected]/ [protected]
LAND LINE[protected]