Great Eastern — not deliver in time

Address:North 24 Parganas, West Bengal

i have purchase a Ken-star micro-oven on 12Nov. 2012 and with it there is some free gifts. The dealer said as they don't have the free gift, they will send those free gifts i.e induction and toaster with 14 to 15day. After 1 or 1.5 month i got my induction (spending 100s of money on my phone calls reminding them). Now it 5months running n i haven't got my TOASTER. what they are doing with my TOASTER i don't know... PLEASE SEE IT...

PLEASE GIVE ME A SOLUTION
PLEASE HELP ME TO SOLVE THIS PROBLEM.
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    Great Eastern Trading Phone
    +91 33 2248 7294
    +91 33 2248 8856
    Great Eastern Trading Address
    20, Old Court House Street, Kolkata, West Bengal, India - 700001
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