[Resolved]  Guess — Refusal to return/exchange

Omg, the same thing just happened to me today! I purchased some jeans and a top during their midnight madness sale after thanksgiving, and unfortunately did not try on the items before purchasing them because it was too hectic inside of the store. I got home and realized that the top was way too big on me, so I went back to the store looking to exchange, but saw nothing else that I wanted. So when I tried to just simply return it, the employee told me that I could not get my money back for the item, and that they would have to give me store credit, regardless of me having the original receipt, all tags intact, and my ID with me!
I was told that the back of my receipt explained the stores policy on returns of sale items, but the back of my receipt looked as if their printer had ran out of ink or something, because it did not state that at all! And if that was the case, then how come I was not informed of this policy upon checkout when the employee noticed that she had rung up sale items on my order!?! I just really do not get why a store would refuse to give you a refund of your money when you have the original receipt and everything intact! It just really blows my mind that this is their tactic of trying to get more business by refusing to give you your money back, and instead only giving store credit as if they expect you to shop there again after a ridiculous policy like this!
I seldomly even shop at Guess, and this shopping trip was just for the great deals that they had advertised for that night, and I doubt that I will even use the gift card anytime soon in the near future because there is nothing else in their store that really caught my attention, and most all of their merchandise is way too overpriced anyways! I am not sure of when this policy went into effect, or who even thought that it would be a good policy at all, but they really need to reevaluate their policy, and tactics of getting business, because this is not a good way to do so, and I will be sure to inform everyone I know of this horrible policy! I most definitely will not be recommending Guess store to anyone I know!! And I will be sure to talk to corporate first thing tomorrow morning, seeing as how they are closed right now!

I am a guess employee and in response to what the second person wrote... at the checkout counter there is a disclaimer where you can see what the Guess policy is on returns/exchanges as well as on the back of the receipt you received. I highly doubt that the 'printer ran out of ink' and that is why you couldn't see what it said because the paper we use for receipts comes straight from a manufacturer and already has the policy printed on it. Because it was a sale item they can't give you your money back, they can only exchange it for something else or give you store credit.
In your case I'll have to say it's your own fault for not reading what the policy was. At the end of the day we are just employees working for a company. It's not our fault that you don't agree with the policy Guess has, we just work there. Some people really have to keep that in mind, especially when they start being completely rude. We don't have the authority to do certain things.

As for the first person, I have to agree that whoever did that transaction was obviously not well trained or plain lazy. Next time something like this happens you can always talk to the store manager (not the assistant manager) and tell them exactly who did the transaction when you bought the item you want to return/exchange. I will say that 99% of the time they will do everything possible to help you out.

I hope this helps