[Resolved]  maruti zen estilo — Harassed and cheated by Kataria automobiles of Ahmedabad-Gujarat

> From: [protected]@yahoo.com <[protected]@yahoo.com>
> Subject: Seeking your cooperation to resolve my problem. Manish Shah, Ahmedabad-Gujarat.
> To: [protected]@maruti.co.in
> Date: Saturday, May 30, 2009, 9:49 PM

> From :
> Shah Manish M
> 28, Mahavir Flats,
> Near Ramji Mandir, Ramnagar,
> Sabarmati, Ahmedabad-05
> Phone :[protected], [protected]
>
> To,
>
> The Manager (customer service)
> Maruti Udhyog ltd.
>
> Sub : Looking forward to your cooperation to solve my
> problems with Kataria Automobile, Ahmedabad.
>
> Sir,
>
> After a years and years of good relationship with Maruti
> since 2002, I sold my old Maruti-800 (GJ-1-HC-7937) and
> purchased a new zen estilo on 9th April 2009 from Kataria
> Automobiles (Nehru Nagar Branch).(GJ-1-HS-5175)
>
> This time I come across series of problems while dealing
> with your so called renowned dealer "Kataria Auto" of
> Ahmedabad.
>
> First of all they are not doing PDI at the time of
> delivery, I have to spend 2 hrs for the repairing of
> milometer of my brand new car at the time of delivery and I
> miss my religious "MUHURT" time.
>
> The height of fraudulence done by Kataria Auto was, they
> have sold me a non-metallic white colour car at the rate of
> metallic car. After making lots of efforts and followup,
> after one month, they (Kataria) refund the difference
> between metallic and non-metallic. It's a big harassment to
> the loyal customer of Maruti. I would like to bring it to
> your notice that they might be doing same style with other
> customers also. So, you should take rapid action to stop
> this non-sense and protect the Goodwill of Maruti Udhyog.
>
> I was not given (till today) a bill or money receipt for
> the payment made by me. I request them lot but not responded
> yet. I have talk with Mr. Manish Jadav, Mr. Nilesh and Miss
> Sangita of Dariyapur branch for the same in person and on
> telephone but denied to serve.
>
> I have paid charges for the 4th year extended warranty
> (mentioned in quotation) but till today I have not received
> the letter and contract of 4th year warranty.
>
> Sir,
> I would like to request you to look after in this matter as
> early as possible. Also request you to take some strict
> disciplinary action on your dealer Kataria Automobiles.
> Maruti has a very high quality customer care and believe in
> relationship, Kindly do continue.
>
> Thanking you,
>
> Yours Faithfully,
>
> Manish M Shah