State Bank of India — Harrasment from SBI CREDIT CARD DIVISION

SBI Card — Harrasment to a senior citizen : Sbi Card

Dear sir,

Please note that my father ( Harendra Kumar Majumder) is a 67 years old retired person. He used to hold a SBI card that he surrendered in June 2006. After that he never used any card and no card was ever recieved by him.
But for past 6 months he is getting statement of a card # [protected] which claims that some amount is due and it is increasing every month with late payment charge and interest. ( Interestingly the whole outstanding is by late payment and charges) . No real transaction has ever happened as the card was never recieved.

How SBI card can do this to a senior citizen? He is getting statement every month when he never hold the card and the outstanding is increasing every month.

He has called several times to the customer care each time it was told that it will be cancelled but again next month the bill comes.

Please advise what shoould we do here? My father is old and he is getting unnecessarily tensed and this is affecting his health.

Thanks

Himadri Majumder

S/O Harendra Kumar Majumder
Kolkata
[protected]

I have already make a compliant on 15/10/2009 through my email to ge.sbi.com, regarding payment of Rs.5001.00 vide cheque No.142923 dated 03/010/2009 drawn at Bank of India, HEL Area Branch Bhopal and the cheque was drapped at SBI drap box at SBI HET Branch, Piplani, Bhopal. on the same day.But it was surprised to note that Rs.500.00 only debited on my account against my cheque No.142923. for Rs.5001.00 I was informed on 15/10/2009 by mob. to find out the mistake. where it was stand . I had been to the BOI branch and found that my cheque was Rs.5001.00 only in words as well in figer. And it was accepted by the BOI Officeial also. And assured me that mistake will be rectifed soon. To-day again I have been to BOI for verifying the mistake whether it was rectified or not. They said the matter has aleady been forwared to Head Office, Mumbai and they do the correction at once.after getting information from HO. Meanwhile if I asked for any late payment chardges from SBI Card office, they replied that it will be paid by BOI. However BOI said, the list which was perpared by SBI was Rs.500.00 only instead of Rs.5001.00.. Mistake is done by SBI as well BOI for which I should not be penalised. Please verify from BOI Mrs.Telang, Asstt.Manager[protected] .. Hope for the best respone from your end soon and please send the corrected statement on or before due date . These mistakes happened at both the Bank Auothries.. Once again request you to please be rectified the mistake done by your own people . Please do not impose the penality to the poor pepole's head . THANKS [protected]