[Resolved]  HCL Infosystems Limited — Failure more than 10 times

Address:

North Delhi, Delhi

From: Rajender Ahuja [mailto:[protected]@gmail.com]
Sent: Tuesday, September 28, 2010 10:17 AM
To: [protected]@hcl.com; hcltouch.[protected]@hcl.in
Cc: [protected]@moneycontrol.com
Subject: Ezeebee Failing more than 10 times and still un-repaired demonstrates HCL trusted brand Quality and Assurances.



Dear HCL Team,



This email is to inform you of the repeated hardware failures in HCL Ezeebee Desktop purchased on 8th Feb'2008 with 3 years warranty.

Have a look at events with dates to understand the issues and decide the next course of actions to restore lost faith (if you can).



HCL Ezeebee Desktop


Model:
Ezeebee C2140 PDC

Serial No.
1087AZ114173

Purchase Date
8/2/2008

Warranty Expiry Date
7/2/2011

Details of Calls Logged


User-
Navdeep Ahuja

19/12/2008
Motherboard changed

30/12/2008
Motherboard changed

23/08/2009
Desktop was picked up to HCL Office and i was communicated that all part replaced

29/08/2009
Desktop Delivered after 7 days of Operation and Surgery

20/10/2009
HDD Problem

21/10/2009
HDD Problem

27/01/2010
HDD Problem

30/01/2010
HDD Problem

16/04/2010
SMPS Problem

12/5/2010
Memory Problem

14/07/2010
Memory Loose Connection

18/07/2010
USB Port Problem

26/09/2010
Intermittent booting

8/9/2010
No Display, motherboard problem

28/09/2010
20 days waiting, action awaited






This desktop has failed on more than 10 occassions and waiting for action from last 20 days. I am forced to think these questions for HCL

.

Do you really have Quality Products now ?

Are you really the trusted brand even today ?

Do you really listen to customer ?

Do you expect only customer to remind every time for call closure ?



Looks like i have done a big mistake of chossing HCL Ezeebee. Least you can do is to provide refund (with interest) to me sothat i can buy a better product and save myself from mental agony caused rather than investing time for more problems. I don't need any one to speak / console and only requesting to demonstarte action. As i am not sure of your seriousness or response, ensuring message is braodcasted to you through CNBC and they can also talk about this on their programe to warn other prospect buyers.





Thanks & Regards





Rajender Ahuja
Delhi