[Resolved]  Hcl Laptop — SELLING SECOND HAND COMPUTER AND CHARGING AS NEW LAPTOP.SERVICE CENTRE NUMBERS NOT WORKING FOR LAST 08 DAYS.

Dear Sir,
PLEASE REFER TO MY 13 JAN 2010 E-MAILS.WHY NO RESPONSE FROM YOUR END? NO TELEPHONIC NEITHER ANY E-MAIL RESPONSE!!!Why r u hell bent on making me spread the bad word around.DON`T YOU FEEL ACCOUNTABLE?The regional sales manager Mr Hari (MOBILE NO.[protected])feels I should be the one who should be sending you by courier the invoice and warranty card to get back my rightful registration of my laptop and the so called promised gift instead of he collecting the same and handing over to you people for rectification of mistake at your end!!!Can there be bigger fraud than this. And imagine I am posted here at Dharamsala ,Himachal Pradesh and my wife there in Hyderabad is left to fend for herself to sort out this mess created by HCL.

I am shocked and bewildered by your customer care service.The only reason I bought two computers (Desktop Serial Number: 9097AZ036419 and Leaptop AX0P3858 Serial Number: 909AX117784) on 28 Dec 2009 from Mr. Sairam of Streamline Computers,Opp. Satyam Computers Ltd,Karkhana,Secunderabad-Andhra Pradesh (MOBILE NO.[protected])was based on my premise that HCL was the best when it came to it`s reputation of after sales customer care service.But what a shock it was to know
1. The customer care Nos.[protected] and[protected] won`t respond inspite of ringing up 22 times in the former number and 16 times on the latter number in last 20 Hrs(And ironically the ad says"HCLANYTIME EVERYWHERE"!!!!!!)
2.My laptop having been registered already in the name of one Mr.Rafi when I went to register the same at your website depriving me not only of my gift but also making me feel insecure about using my laptop any more who had apparently already bought it from PACE computers in New Delhi on 20 Oct 2009!!!!!!!
3.I can`t simply find drivers for your wireless LAN inspite of it`s mention in your website for my XP operating system!!
4.The mention by one blogger that you don`t provide any online driver support for your system??!!!!!

What`s happening Sir???
I need my refund and I am not sure how you are going to compensate for all that time that you deprived me off from my children and my profession(full 12 hours non-stop with just three 03 minutes break) in trying to find your helpline numbers for customer care,in trying to find the drivers for wireless Lan ,in trying to ring up the vendor and most importantly in trying to come to terms with such HEAVY disappointment from a company about which I was truly proud to be considering it as INDIAN with global standards.
Please prove me wrong and get me back me to love you the way I used to just before buying two of your products spending Rs. 62.000/- in one go!!!
I remain,
As always, With warmest regards and hearty wishes for an extremely JOYOUS and PROSPEROUS happy new YEAR 2010 for the whole of HCL Family,
Sincerely Your`s,

Lt Col.Mettu Pradeep Reddy,

Plot No.15,First Venture,

Mallareddy Nagar Colony,

P.O.Trimulgherry,

Secunderabad,

Pin-500015(Andhra Pradesh)
Date: Wed, 13 Jan 2010 05:30:12 -0800
> From: [protected]@hcl.in
> To: [protected]@gmail.com
> Subject: Serial Number: 9097AZ036419 Customer Name : METTU PRADEP REDDY
>
> Hi METTU PRADEP REDDY,
>
> WELCOME TO HCL FAMILY !!!
>
> Thanks for purchasing and registering HCL EZEEBEE carrying serial number 9097AZ036419 in
> our website www.hclsupportservice.in.
>
> Warranty Registration is Completed
> Promotion Registration is unsuccessfull
>
> For any Sales / Scheme / Gift related queries, please write to [protected]@hcl.in
>
> HCL is happy in associating with you. You may keep in touch with us through[protected]
> or hcltouch.[protected]@hcl.in for any help.
>
> Thanks and Regards,
> HCL