On Tue, Oct 13, 2009 at 12:56 PM, Hitesh Khanna <[protected]@pirongroup.com> wrote:
Sir/Madam,
I have a HCL desktop (Serial No. : 6084AM482678) wich is under warranty period. Some of the keys in the keyboard attached to this system are not working.
Your website (www.hclinfosystems.in) shows support only for HCL Leaptops and not desktops. However, your 24-hour customer care number[protected]
has registered my compaint and the Complaint No.[protected] was given to me. After further follow up, i was given [protected]-61 number to find status of my complaint.
But, i am not able to get through with this number as it is always busy. I also have been faced with similar difficulities while replacing HCL LCD last year. There is no point for saying about the Quality, moreover, your support is also pathetic compared to other players in the market. You people can take this as end user feedback and please provide resolution to my problem.
I have already addressed above mail to following emails : [protected]@hcl.in, [protected]@hcl.in, hcltouch.[protected]@hcl.in but to my surprise no concrete action has been taken to solve my problem. I feel helpless at this point of time. Please HELP!! Was this information helpful? | 
1). [protected] - This number I kept constantly re-dailling for a week
(as early as 8:30am and as late as 6pm). It everytime responded me with "Number Busy" message, as if the receiver has been put down.
2).[protected] Keeps ringing no one picks up. Once picked up and I was told to dial [protected]
3). [protected] - says "Please check the number you have dialled"
HCL Touch should touch the customer's faith by being responsive. It's not the name or the brand that sells for longer, but the aftersale support that matters a lot..