HDFC Bank refill — wrong recharge on mobile

Address: Mumbai Suburban, Maharashtra

hi , this is shakir I have recharged my uninor mobile ([protected]) with 29 for sms pack via hdfc refill. but i got the service for std pack instead of sms pack. below are my transaction details

Transaction Successful
Message : Transaction Successful
Ref No : [protected]
Operator : Uninor
Circle : Uninor - Mumbai
Mobile No : [protected]
Amount : 29
Even on successful debit of the recharge amount from the account, if the talk-time limit does not increase for any reason, the recharge amount will be refunded to customer`s account within 4 working days.

The above detail show that i have got the special recharge of 29 , as i expected for sms pack as uninor online site shown but i got the std pack.

please refund my money or give me the right service of sms pack instead of std,

regards,
shakir husain
[protected]
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2 Comments

Comments

Dear Customer,

The only role of HDFC Bank is in facilitating the payment. The offering / terms and conditions of the product are laid down by the Service Provider. Your account has been debited and the payment has already been made to the Service provider.

For any clarifications, we would request you to get in touch with the customer care team o[censored]ninor, who, on your instructions, will initiate the necessary rectification.

Regards, Customer Assistance, HDFC Bank
ya i talked to uninor customer care also, but no positive responce from them .

Once i called
They are saying just this is not our problem, you have to be use our online portal for recharge. its problem of hdfc portal. I told them to talk to their superiouir for problem but they cut the call on that time.
Second time I called than they are saying you got right recharge of 29 message pack just by mistake out operator send you the wrong message of 29 std pack.

But they are making me fool just. I got the 29 std pack afterall and forcefully i have to used the 29 std pack instead of 29 message pack.

Its just waste of my money and your service.

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