[Resolved] Home Town & Future Group — DELAY IN DELIVERY | |
I purachased one sliding bed vide advance receipt no.[protected] dated 28 Sep 2008.I was promised that the same will be delivered to me between 11 am to 3 pm on 30 Sep 2008 I took off from my office to take delivery I made more than 50 telephone calls from Hometown to Future group and finally it is delivered on the evening of 01 Oct 2008. Now kindly pray that it may be installed with in week(hopefully). You can imagin were Future Group is taking us in future and what is difference between vender on street and big company. Hats off to Kishore Biyani and his group .Please don't make Sone ki chidiya because with it's golden wings it fly very slow. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
well i have bhought a queen bed on 28/6/09, and was told tht it will be delivered within 3 days, till today i have not got my bed delivered
I have callled them almost daily for inquirin but every new day i get a new excuse n new promise, nd thier poor customer service they don even bother to inform us abt the problem of delay in delivery, after waitnig so much i personally visited the showroom, 'HOME BAZAAR- MULUND-WEST, MUMBAI' sum mr. javad thier floor manager gave his no. n said tht it will be delivered within few days, now not the bed is deliverd, not tht mr.javad is calling back, now he has swithced off his phone to avoid answerin us.
now i have decided if i don get my bed delivered n assembled within 1 day, i will not call them or go to them nd will approach consumer court, for their pathetic nd ridiculous nd irresponsible attitude,
I do request every one goin to this furniture bazaar tht plzzzzzzzzz don rely on them they r cheat n liars will totally disappoint u for ur deal, this is reaaaaaaaaaaaaly a bad experience for me, i will never even visit them again.
I have callled them almost daily for inquirin but every new day i get a new excuse n new promise, nd thier poor customer service they don even bother to inform us abt the problem of delay in delivery, after waitnig so much i personally visited the showroom, 'HOME BAZAAR- MULUND-WEST, MUMBAI' sum mr. javad thier floor manager gave his no. n said tht it will be delivered within few days, now not the bed is deliverd, not tht mr.javad is calling back, now he has swithced off his phone to avoid answerin us.
now i have decided if i don get my bed delivered n assembled within 1 day, i will not call them or go to them nd will approach consumer court, for their pathetic nd ridiculous nd irresponsible attitude,
I do request every one goin to this furniture bazaar tht plzzzzzzzzz don rely on them they r cheat n liars will totally disappoint u for ur deal, this is reaaaaaaaaaaaaly a bad experience for me, i will never even visit them again.
well i have bhought a queen bed item code [protected] nd my advance receipt no. is t41/6284 on 28/6/09, and was told tht it will be delivered within 3 days, till today i have not got my bed delivered
I have callled them almost daily for inquirin but every new day i get a new excuse n new promise, nd thier poor customer service they don even bother to inform us abt the problem of delay in delivery, after waitnig so much i personally visited the showroom, 'HOME BAZAAR- MULUND-WEST, MUMBAI' sum mr. javad thier floor manager gave his no. n said tht it will be delivered within few days, now not the bed is deliverd, not tht mr.javad is calling back, now he has swithced off his phone to avoid answerin us.
now i have decided if i don get my bed delivered n assembled within 1 day, i will not call them or go to them nd will approach consumer court, for their pathetic nd ridiculous nd irresponsible attitude,
I do request every one goin to this furniture bazaar tht plzzzzzzzzz don rely on them they r cheat n liars will totally disappoint u for ur deal, this is reaaaaaaaaaaaaly a bad experience for me, i will never even visit them again.
I have callled them almost daily for inquirin but every new day i get a new excuse n new promise, nd thier poor customer service they don even bother to inform us abt the problem of delay in delivery, after waitnig so much i personally visited the showroom, 'HOME BAZAAR- MULUND-WEST, MUMBAI' sum mr. javad thier floor manager gave his no. n said tht it will be delivered within few days, now not the bed is deliverd, not tht mr.javad is calling back, now he has swithced off his phone to avoid answerin us.
now i have decided if i don get my bed delivered n assembled within 1 day, i will not call them or go to them nd will approach consumer court, for their pathetic nd ridiculous nd irresponsible attitude,
I do request every one goin to this furniture bazaar tht plzzzzzzzzz don rely on them they r cheat n liars will totally disappoint u for ur deal, this is reaaaaaaaaaaaaly a bad experience for me, i will never even visit them again.
Dear Customers/Prospective HomeTown Customers,
This is about CUSTOMERS CHEATED BY HOMETOWN!
I am Gurudatt Puranik (cell[protected], a HomeTown customer like you all. Like most of you, I am a salaried working person. I booked a modular kitchen at Hometown thinking that “I am going for the best”. The most “helpful” Home town Staff and Manager Mr. Ajay Pandey-[protected] helped me with the kitchen choices and rate of 2, 71, 600/- for my kitchen. The rate was steep, but I was again assured that “I was going with the best” and assured “prompt delivery within 1 calendar month”, the delivery date promised was 3rd April 2010. I am sure this is what Hometown assures its customers today too. It was fateful day of 27th Feb2010 and I was asked to pay advance and approx ½ amount, which I did by 3/3/2010. Here is where my happy days, and peaceful nights ended!
I then started calling Hometown people up after a month, doing multiple follow-ups, listening to most common as well as absurd excuses for delay (Mr Pandey even blamed Volcanic eruption in Iceland in May for the delay), and finally they called me on 6th May.
The Home town staff Mr Ajay Pandey told me that “finally” the complete material has arrived, and asked me to make balance payment as per terms and conditions, and I paid complete payment on 6/5/2010.
Again the story repeats, after doing multiple follow-ups and trips to hometown, they finally sent me some consignment on 15th May and 5th June 2010. But to our horror, it was incomplete – only 50% of goods delivered. No Facets (front face of cabinets and drawers) etc were delivered. No Tall unit (which is the costliest in the order) was delivered. In short, less than 1/2 material was delivered, after more than 3 months of promised date! So after 3 months of payment and multiple followup with Mr Pandey and now Mr Ajit Nair-[protected] (who introduced himself as Store Incharge) I am still being taken for a Royal Ride by Hometown, with my house in mess due to this delay!
Also to my surprise, with every trip to hometown, I started meeting HOMETOWN CUSTOMERS with similar plight coming to Hometown for followup, with same story. So, finally I decided “Enough is Enough” and have decided to take the battle to Hometown. We now have formed a group of “Customers Cheated By Hometown”. I am here distributing this letter and sharing my experience with you as I could not keep quiet and let myself be taken for ride by Future-Group people. Also it was surprising to note the number of customer complaints like me when you google “Hometown Consumer complaints”.
So, as a Cheated Hometown Customer I ask you people to support me by asking the Hometown Staff especially at their Modular Kitchens Section about the “Case of Gurudatt Puranik being cheated by Hometown, and the 3 month delay of goods”, my details are below. Also needless to say “Beware about shopping with Hometown. I have gone thru this, and am still fighting!!”
Note: Details: Total Amt for Modular Kitchen: 2, 71, 600/-:- Advance recpt 314 on 27/2/2010 = 20, 000/-, Adv recpt no.[protected] on 28/2/2010= 48, 000/-, Adv recpt [protected] on 3/3/2010 = 75, 000/-, Adv recpt [protected] on 6/5/2010= 1, 00, 000/-, Adv recpt [protected] on 6/5/2010= 28, 600/--Goods recd: Consignment note gcn note# 75576 15/5/2010, Consignment note# 3791 05/06/2010
This is about CUSTOMERS CHEATED BY HOMETOWN!
I am Gurudatt Puranik (cell[protected], a HomeTown customer like you all. Like most of you, I am a salaried working person. I booked a modular kitchen at Hometown thinking that “I am going for the best”. The most “helpful” Home town Staff and Manager Mr. Ajay Pandey-[protected] helped me with the kitchen choices and rate of 2, 71, 600/- for my kitchen. The rate was steep, but I was again assured that “I was going with the best” and assured “prompt delivery within 1 calendar month”, the delivery date promised was 3rd April 2010. I am sure this is what Hometown assures its customers today too. It was fateful day of 27th Feb2010 and I was asked to pay advance and approx ½ amount, which I did by 3/3/2010. Here is where my happy days, and peaceful nights ended!
I then started calling Hometown people up after a month, doing multiple follow-ups, listening to most common as well as absurd excuses for delay (Mr Pandey even blamed Volcanic eruption in Iceland in May for the delay), and finally they called me on 6th May.
The Home town staff Mr Ajay Pandey told me that “finally” the complete material has arrived, and asked me to make balance payment as per terms and conditions, and I paid complete payment on 6/5/2010.
Again the story repeats, after doing multiple follow-ups and trips to hometown, they finally sent me some consignment on 15th May and 5th June 2010. But to our horror, it was incomplete – only 50% of goods delivered. No Facets (front face of cabinets and drawers) etc were delivered. No Tall unit (which is the costliest in the order) was delivered. In short, less than 1/2 material was delivered, after more than 3 months of promised date! So after 3 months of payment and multiple followup with Mr Pandey and now Mr Ajit Nair-[protected] (who introduced himself as Store Incharge) I am still being taken for a Royal Ride by Hometown, with my house in mess due to this delay!
Also to my surprise, with every trip to hometown, I started meeting HOMETOWN CUSTOMERS with similar plight coming to Hometown for followup, with same story. So, finally I decided “Enough is Enough” and have decided to take the battle to Hometown. We now have formed a group of “Customers Cheated By Hometown”. I am here distributing this letter and sharing my experience with you as I could not keep quiet and let myself be taken for ride by Future-Group people. Also it was surprising to note the number of customer complaints like me when you google “Hometown Consumer complaints”.
So, as a Cheated Hometown Customer I ask you people to support me by asking the Hometown Staff especially at their Modular Kitchens Section about the “Case of Gurudatt Puranik being cheated by Hometown, and the 3 month delay of goods”, my details are below. Also needless to say “Beware about shopping with Hometown. I have gone thru this, and am still fighting!!”
Note: Details: Total Amt for Modular Kitchen: 2, 71, 600/-:- Advance recpt 314 on 27/2/2010 = 20, 000/-, Adv recpt no.[protected] on 28/2/2010= 48, 000/-, Adv recpt [protected] on 3/3/2010 = 75, 000/-, Adv recpt [protected] on 6/5/2010= 1, 00, 000/-, Adv recpt [protected] on 6/5/2010= 28, 600/--Goods recd: Consignment note gcn note# 75576 15/5/2010, Consignment note# 3791 05/06/2010
we are nri. we wanted to buy dining table set so we visited home town showroom and purchased on table with six chairs costing approx. Rs 45 thousand . they took advance full amt and after that we had to make hundred calls for the delivery as they were very rude.finally they send the table which was fully damaged in the delivery . we took objection as they did not send packed piece My mother-in law took delivery being old she did not noticed. when we were back home we were shocked to see the table and complain abt it. they were so rude and could attend our complaint. being Indian we were shocked as whenever it happened out side india for them customer is like god and they cant afford to be rude with customer .but here they even disconnected out calls . and we were so annoyed finally we landed there but still they were reluctant to do the needful.so i want to request all the viewers please even if you have crores of rupees don't even think of going to home town for any shopping as your money is going to waste and will get zero as what material they are using is low quality and very very bad service. shame less group nothing else
Dear CMD BIG BAZAAR
I find now days big bazaar is big complaint bazaar .
I had bought a shoos worth 699 on dated 28/05/2010 after 10 days its shorn crack on leather I have given several no of complaint to big bazaar bhayender (east) branch to
Mr. RANJEET .after that 10 time I visited but every time new resin or bahana now its 5 month gone by but nothing doing .as per my knowledge they are trating us as bagger.
This is to kindly notice to all director of BIG BAZAAR sir you had grown up because we are buying things from big bazar the day we stop purchasing from big bazaar you will be no ware
THIS IS TO INFROM YOU THAT I have called them almost daily for inquiring but every new day i get a new excuse n new promise, nd thier poor customer service they don even bother to inform us abut the problem of delay in exchange, after waiting so much i personally visited the showroom, 'BIG BAZAAR- BHAYENDAR-WEST, THANE 401105'
I do request every one goin to this furniture bazaar that plzzzzzzzzz don rely on them they r cheat n liars will totally disappoint u for ur deal, this is reaaaaaaaaaaaaly a bad experience for me, i have to think twice to visit them again.
want to know more pls coll [protected]
I find now days big bazaar is big complaint bazaar .
I had bought a shoos worth 699 on dated 28/05/2010 after 10 days its shorn crack on leather I have given several no of complaint to big bazaar bhayender (east) branch to
Mr. RANJEET .after that 10 time I visited but every time new resin or bahana now its 5 month gone by but nothing doing .as per my knowledge they are trating us as bagger.
This is to kindly notice to all director of BIG BAZAAR sir you had grown up because we are buying things from big bazar the day we stop purchasing from big bazaar you will be no ware
THIS IS TO INFROM YOU THAT I have called them almost daily for inquiring but every new day i get a new excuse n new promise, nd thier poor customer service they don even bother to inform us abut the problem of delay in exchange, after waiting so much i personally visited the showroom, 'BIG BAZAAR- BHAYENDAR-WEST, THANE 401105'
I do request every one goin to this furniture bazaar that plzzzzzzzzz don rely on them they r cheat n liars will totally disappoint u for ur deal, this is reaaaaaaaaaaaaly a bad experience for me, i have to think twice to visit them again.
want to know more pls coll [protected]
Sandhya Srivastava,
Flat No. 206, Vikas Apartment,
Vikas Nagar,
Lucknow.
U.P.
Mobile No. [protected].
email- sriv.[protected]@gmail.com
Date : 28.10.2010
Dear Sir,
Non-suuply of furniture.
I had booked one sofalespana (product code[protected] and one centre table (Product Code Nivi MDF) from your Home-town shoppe at Sharaganj Mall, Lucknow vide receipt no. [protected] and had been informed that I will get the delivery of the same by 13.10.2010.
On enquiry regarding supply of the above items on 11.10.2010, I have been informed that due to some problem it will take another one week. After one week, when I again enquired on 18.10.2010. I have been asked to wait for another one week.
Finally on 23.10.2010, I had received a call from your staff to deposit the balance amount so that the delivery of the above product may be done.
Due to Sunday on 24.10.2010, I made full payment on 25.10.2010 and then I was informed that the above product will be supplied within 48 hours.
But to my utter surprise, I could not get the items till date and today when I enquired about the supply, your staff again asked me to wait for next 05 days.
I am highly disappointed by the business tactics of your professional though I wanted to have long been a customer of your products as I regarded you as an excellent supplier/organization. But, after the above experience, I committed myself not to purchase any product from your shop in future.
Therefore, I request you to do what you can to rectify this situation.
I look forward to your timely response to this matter. Please call me if you have any further query.
Sincerely yours,
Sandhya Srivastava
Flat No. 206, Vikas Apartment,
Vikas Nagar,
Lucknow.
U.P.
Mobile No. [protected].
email- sriv.[protected]@gmail.com
Date : 28.10.2010
Dear Sir,
Non-suuply of furniture.
I had booked one sofalespana (product code[protected] and one centre table (Product Code Nivi MDF) from your Home-town shoppe at Sharaganj Mall, Lucknow vide receipt no. [protected] and had been informed that I will get the delivery of the same by 13.10.2010.
On enquiry regarding supply of the above items on 11.10.2010, I have been informed that due to some problem it will take another one week. After one week, when I again enquired on 18.10.2010. I have been asked to wait for another one week.
Finally on 23.10.2010, I had received a call from your staff to deposit the balance amount so that the delivery of the above product may be done.
Due to Sunday on 24.10.2010, I made full payment on 25.10.2010 and then I was informed that the above product will be supplied within 48 hours.
But to my utter surprise, I could not get the items till date and today when I enquired about the supply, your staff again asked me to wait for next 05 days.
I am highly disappointed by the business tactics of your professional though I wanted to have long been a customer of your products as I regarded you as an excellent supplier/organization. But, after the above experience, I committed myself not to purchase any product from your shop in future.
Therefore, I request you to do what you can to rectify this situation.
I look forward to your timely response to this matter. Please call me if you have any further query.
Sincerely yours,
Sandhya Srivastava
I purchased furniture from Home town Kolkata, but they had not kept their promise of delivery . They told me it will be delivered within two days byt it took 8 days to deliver . Their pre-text is that gowndown checking took long time and they do not deliver the goods which are damaged . Their manager never pick up the phone . we made at least 50 phone calls. Sales men washed their hand after sale. They blame it to customer service .
Another interesting thing is that whenever you like the furniture and you ask them to check the stock, they will tell you, this is the last piece . I have a very bitter experience with HOME TOWN FURNITURE . So please think twice before buying from them .
Basab Roy
Another interesting thing is that whenever you like the furniture and you ask them to check the stock, they will tell you, this is the last piece . I have a very bitter experience with HOME TOWN FURNITURE . So please think twice before buying from them .
Basab Roy
Cheating in Pricing
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+91 90 0786 2472
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
This message is from HomeTown.
We regret the inconvenience caused.
This complaint is closed after your confirmation for the completion of the delivery and fittment, within 24 hours of the receipt of the complaint.
Warm Regards,
Customer Care - Home Town.