[Resolved]  HomeTown — cheating the customers

Address:Mysore, Karnataka

when we went to hometown in Mysore to purchase a wall cabinet, we were provided with very good service and pretty nice rates. after ordering for the wall cabinet, they told us that it will be available in 3-4 working days and took advance sum of money as well. when we didn't receive our purchase, and called them up they kept on delaying it, and finally when we went to the shop to demand for it they told us that the piece they received was damaged and no more pieces are available, they never showed us the damaged piece and kept on neglecting our demands, then finally we had to take back our advance. Friends, we had a pretty bad experience with this company, and would suggest you never opt for their service.
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Aug 13, 2020
Complaint marked as Resolved 
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Home Town — Howntown - company of cheaters

I have placed an order for a queen size cot and a mattress from home town for aprrox Rs. 24,000 sometime in mid december 2009 and I was promised that both of them will be delivered by Jan 4th. They haven't delivered the cot and the mattress till date i.e 29th Jan and there is still no confirmation on when these will be delivered. Home Town representatives are giving me new dates everytime I call them. Their managers are so stubborn that they don't even pick up your calls. I have somehow managed to get the number of field workers there and those guys are generous enough to pick up my call and get the new date of delivery from the manager every time. I wish this forum will take some action against this fraud company and teach them a lesson. I would suggest everyone to not go to this store ever.
Dear Mr. Amit,

We regret the inconvenience caused to you.

Kindly reply with your contact numbers, invoice number and the location of the store from where the product was purchased, if the complaint is still pending.

We will revert at the earliest.

Warm Regards,
HomeTown,
Customer Service.
Hi Sir,

Thanks for bringing this into notice. We at Home Town are extremely sorry for the inconvenience caused to you. Kindly share your contact details along with the reference id # 11251. We will be glad in assisting you.

Regards
Priya
Future Group Care
Hi Sir,

Just a reminder for you to send us your contact details at [protected]@futuregroup.in along with your reference id 11251

Regards
Priya
Future Group Care

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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