I purchased goods worth over 2.5 lac from Hometown at its Vikhroli outlet in May 2011. The furniture had to be delivered to Lonavla. On delivery I noticed that more than half the furniture which included most of the wooden articles that were ordered was defective. The dining set had bubbles in the wood lamination, and a sideboard worth Rs 35,000 which they said was made of "pure" Sheesham wood was infested with termites. I had to visit Vikhroli from my home in south Mumbai atleast 4 times to get the complaint heard as the phone service is terrible. Not only that I was told that all the dinning tables of that type had this defect and that they offered to mend it instead of giving me new ones. Not only that twice they did not turn up the day they had promised to re-deliver the goods and thus I had to travel to Lonavla unnecessarily. The second dinning table that they delivered which mind you I had to choose another type because all of those were defective again had defective chairs and I again had to get it replaced, they delayed the process for over a month and I finally had to take the chair to my Mumbai home to get it replaced.
This particular venture by the future group has been cheating on its customers and I thus have very bad complaints against it. I doubt that I will ever visit this place again
Nitin Shah
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Their customer care is absolutely incompetent and they have no regard for their customers and are committing fraud. Strict legal action must be taken against them, will recommend that no one visits this store in Vikhroli.