Hometown Kolkata — Poor service & no materials supply | |||
Very poor service. Even after booking of materials with 25% advance payment the materials was not supplied even after 25 days left from the date of booking.The contact no & helpline provided is purely . I'm fed up with making calls for last couple of days but unable to catch anybody. I suggest, please do not visit again in hometown. Was this information helpful? | |||
 2 Comments | |||
Comments
Dear Ms Ghosh,
This message is from HomeTown.
On 8th June 2011, our team got in touch with you and requested to clear the balance amount, which was immediately done from your end.
The above said goods are delivered and assembled on 10th June 2011 upto your satisfaction.
Should you have any further query please feel free to write to us on [protected]@futuregroup.in
Sincerely,
Customer service,
Home Town.
This message is from HomeTown.
On 8th June 2011, our team got in touch with you and requested to clear the balance amount, which was immediately done from your end.
The above said goods are delivered and assembled on 10th June 2011 upto your satisfaction.
Should you have any further query please feel free to write to us on [protected]@futuregroup.in
Sincerely,
Customer service,
Home Town.
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+91 90 0786 2472
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Hometown Kolkata — POOR Service
..I agree with all the above complains…. (Like Managers are not able to face with customer problem, Wrong commitment or falls commitment, Not given delivery on time, Damage product delivered , Customer misguide, Customer Harassment, Anything says for Booking, Phone call not attending, if askink for refund then new story come out & it’s happened again & again & Again….WHAT IS THE MANAGEMENT ????????????????????????????
……..I have also bad & pathetic impression regarding Home Town Kolkata....they have very poor Management in store specially on top, when i was brought a furniture ,in that time they have committed to delivered the product within 15days, so i am not interested to booking the Material, then they have asking 5 mint. but unfortunately have taken 20 mint, ok... after that they confirm me new pieces will be delivered within 7 days & it's in transit, ok.. am getting my product after 7 days, then after 2 days fitter will come to fitment unfortunately it was damaged pieces inside the box, so i am trying to call home town call centre but,, no response.. again i am going to home town to talk with manager but don’t have time to meet his customer ….....after 20 mint, in the same time i find the display unit was not in floor & the same unit had to delivered ( Wrong commitment) , then ask to the manager when should i get my new material..reply..it will take more 15 to 20 days...i asking for refund, but they are not agree to refund……..
THIS IS A KIND ADVISE, AVOID BUYING ANY PRODUCTS FROM HOMETOWN, KOLKATA.