| Address: | Moradabad, Uttar Pradesh |
I had purchased a HTC Explorer handset on May 31, 2012 vide Invoice no. 16528 from Modern Communication, Gomti Nagar, Lucknow, U.P. Phone was working fine and I had enjoyed using it till Mid of March’13. But during March 2013, it suddenly created trouble and stopped working and kept restarting.
I approached HTC Service Centre at Lucknow on April 5, 2013, they received my phone vide Unique Docket No. 13INA[protected].
I contacted Service Centre on several occasions but I could not receive satisfactory reply from them. After several follow-ups on the toll free service number of HTC they haven’t informed me the actual status of my phone.
Since my phone was under one year warranty, I was keen to get is either repaired or replaced within warranty time, But They kept my phone’s till warranty period expired i.e.30th May 2013). I was called by Service centre called on 4th June 2013 and returned my phone without any repair in non-working condition. I was told that my phone is out of warranty and the repair will cost you Rs.5800/-.
Now I got my phone back without being repaired by HTC Service Centre even after my phone was in warranty period at the time of submission to service centre i.e. on 5.4.2013.
I am a PSU employed and transferred to Moradabad. Now I am shifted to Moradabad (U.P.) during May’13, therefore could not follow up with them.
I would like that HTC should replace my phone immediately without any further delay. I found that there is no HTC Service centre at Moradabad.
I would request the authorities to take action against HTC Co. for not fulfilling the commitment of warranty.
Rajendra Singh
Moradabad
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Htc — cheating
I bought a HTC phone. Touchpad was not working properly. twice company changed the pad. no solution. company said to change the handset. i said to upgrade handset by extra payment. both agreed. i sent the DD. after constant fol;low up of 15 days company said the handset is discontinued. after many efforts company said we will refund. after 20 days of follow up company is saying we will send with in a day or two. but same cheating style.