Address: | Mumbai Suburban, Maharashtra |
HTC Touch Screen Mobile nos [protected] battery life very poor not even 2 Hrs , got in touch with various Service Centres and the rates (varying between Rs 900 to Rs1300/- used to vary in Mumbai , when was in Delhi ( Dec 2010 / Jan 2011 got in touch with the HTC Service Centre and was told that there was a close by HTC Service Centre near to GT Road , on going all the way there and during discussion they indicated that there is no stock and the price is just Rs 300/- was taken aback, again got in touch with HTC Service Centre who then guided me near to Defence Colony market , who replaced the battery for Rs 300/-, was happy even though was put into some trouble due to the distance I had to travel from one end to another, never the less was happy but was just shortlived when I returned to Mumbai the next day the battery which was fully charged got discharged within two hours again , when called them up they guided me to their Borivali Service Centre who replaced the battery , but the problem persisted. They replaced the Mother board and loaded a software of 6.1 which I had doubts of it's genuinity as well as its function , though this was replaced free of cost , had to return again after few days as there was some problem in the eharing and they loaded a patch,by this time it was March , was happy witht eh same for some time and again this started giving me problem in the month of May for which ahd made atleast 4 trips , they kept on indicating that the person who is to do it ( Neeraj) was not available , somehow managed to get hold of him in July on a Saturday that is the 23rd July who reloaded the software , and then the big thing happened that the phone went dead on the 24th , as have lost all my nos now wonder what to do with such a pathetic product.Please help out, though HTC has been doing this free of cost I just cannot afford to keep on running after the services because of the quality of product or the services rendered , should I go for a legal post and drag the company to Court. Was this information helpful? |
I'd given my HTC Desire HD for service (SG Infotech, Borivali), had trouble with the volume key and other input interfaces. The battery was also draining faster than it should.
7 days later I got my phone back, looked good. New software, totally flushed device etc. The device performed better in general. 24 hrs later I observed that the battery is draining even quicker than before. I opened the battery compartment to find a totally different battery, looked like it came from some trash. Coated with dust and badly scratched everywhere.
Fact was they had got a free replacement of my battery from HTC which they decided to use on one of their phones and gave me something from the trash.
I threw the battery on the counter, made a huge noise, got them to give me a written apology letter with acceptance of deed along with a new battery.
I am not going to stop here, I am going to forward that apology/acceptance note to HTC so that such incidents do not recur.