Hushbabies Inc. - Order not received

10 Reviews

atulakgupta on Oct 26, 2011

I made an order to the company hushbabies.com

Hushbabies Inc.,
Sitra Rd, Near Airport, Coimbatore,
TN - 641 048. India.
Email: support@hushbabies.com
Phone: 1800-10-BABYS (Toll Free)

The order number is 111013-133832-1956 but have still not received it.

9 Comments

Comments

Nov 14, 2011 by

Gappy

I have faced similar issue. They are highly unpredictable with their order fulfilment - I suppose items that are in their warehouse are shipped fast, and items procured from third party will face delay in shipment. In my case, they cancelled my order (for lack of stock) after about 9 days and refunded.

Jan 27, 2012 by

Niu

I totally agree, please don't purchase anything from hushbabies they are only into fooling business. And my friend above is telling perfectly correct this what they do. They have got hopeless tracking system infact no tracking system and worst customer support. So avoid going for this site its better to pay higher on other site.

Feb 1, 2012 by

customer_hb

Hushbabies is one of the worst website when it comes to order placement. To list out their service shortcomings,

1. Their live chat support team is dumb and has no idea on what they are doing.
2.
They have no co-ordination between the warehouse/live chat support/finance team.
3. The live chat cc will leave in the middle of conversation when you are explaining some issue.
4. Everytime some new person comes in live chat and expect you to explain everything about the issue from scratch.
5. Their english is pathetic in both grammatical sense and spelling sense.
6. They give false promises.
7. Ask you to send mail to support@hushbabies.com for each and everything but they dont respon d properly from that mail id.
8. They claim that they never got any such mails in that mail id.
9. They keep you guessing and fooling for long for products that are out of stock till they are able to re-stock them.
10. There is never a promise kept properly.
11. They are clueless on various deals that the site is giving in other websites like snapdeal.
12. They dont know the terms and conditions properly to help you out.
13. Getting reward points for your cancelled order is no easy job.
14. Their website itself is not upto standards when it comes to a e-commerce website standards.

Totally pissed off with the website. Had better experience with FirstCry and Babyoye.

At this rate with a very bad support system they will doom pretty soon. Its high time they open up and see where they are falling out and try to make amendments in their system to stay in the field and to be competent enough.

Feb 4, 2012 by

Manjeet Singh

Im facing the same problem. After passing the 12 days from the date of placed the order i can not received the parcel.

Apr 10, 2012 by

meitu

they are cheater, st I placed the order on march after 3 weeks they call us and told that now they will deliver the product and after a week we when we received the package we found out that they delivered an old item with the same product code where as in thier website they are showing a display picture of the latest one which has some extra features and they send an old one to us

May 14, 2012 by

Jithinrb

Absolutely crap website and crap system. I have made an order on 16th April 2012 and still the order status shows it is under processing. Each time I call up customer care they say that they will check with inventory team and will call me back in 24 hours. Till date i have not received any single phone call from them. Completely fraud website and dumb customer support. I'm not sure what needs to be done next.
Regards
Jithin

Jun 10, 2012 by

pujadaga

very bad support team..they cheated me... they are not refunding my money.. i wish i could sue them.. i have tried to contact them 100 times

Jun 25, 2012 by

sadcustomer

I have not received my order even after 1 month and now on inquiring they say that order is out of stock!
Pathetic service and pathetic site. I am never gonna use it after this.

Jul 10, 2012 by

kumar2262

guys this Hushbabies is not an organization at all but it is a lalaa's dukaan. professionalism ki toh maa c**d rakhi hai. there is just 1 or 2 guys to attend customer calls in the morning it is priyanka ans manish and in the evening it is praveen and suresh. dont ever trying calling because it is such a waste of time. no one in this company ever checks mail of support@hushbabies.com so no point in mailing as well.

in the name of discount coupon they shipped me 3rd grade quality products. dont ever place any order with these thugs. they are running a racket not a company.