[Resolved]  India Today Book Club — Cacellation of order no.I.D.[protected]

Dear Sir,
My ref. no.ITBC091418
On 23/04/09 order was taken by your Mr. Shiv Kumar on my SBI VISA card. while I completed registering my card no. and CV no.Mr.Kumar said that due to some technical snag the payment of Rest. 2598.00 was not through hence he will call me later on.The booking I.D. for that order was[protected]. He again called me in the evening and got the registering done.This time the booking I.D was[protected].
While I was checking my recent payment due with SBICARD the customer service executive told me of two payments of same amount paid the India Today Book Club.
I got panicked and called customer service and informed Mr. Md. Farhan and requested him to cancell the subject order no[protected], which he promised to do so.
The follow up from my side was going on and every body including Mr.Jitender Thakur promised me to cancell the order and refund the money. On June 1, 09 I received a mail from Ms. Geeta that the order can not be cancelled as it has been fully processed.This was after more than a month.
This mail is to issue a credit note to my SBICARD account under advise to me.
The gift Regarding the package tour of two nights and three days in any 3/5 star hotel and airfare for one person valid for one year has not been provided with any document. While taking the order the package was offered by your Mr.Shiv Kumar.When I enquired Mr.Saurabh Awasthy on June 2, 09 he gave me website<www.bookstoday.in/promos.htm> which does not open. Their other sites <[protected]@offer.indiatodaybookckub.com> also does not open.
Request you to do the needful and get my refund of Rs.2598.00 and free gift at the earliest.

Thanks& regards,

S.A.H.Razvi,
#176, Tejaswini Nagar,
Post S.O.S.Village,
Bannerghatta Road,
Bangalore-560 076.
Phone[protected]
Cell [protected]/[protected]




This is to thank you for the receipt of consignment no.2D5589662 against my order no.OGA[protected] and invoice no.ORA[protected] dt.25-04-09.for Rs.2598.00.



Regarding the package tour and airfare valid for one year you have not provided any document. While taking the order the package was offered by your Mr.Shiv Kumar.Request you to do the needful.



In the following letter I have also requested you to cancell order no.[protected] as by technical snag as told by your Mr. Shiv Kunmar, two payments of Rs.2598.00 for the above consignment have been made. I infirmed the mistake to your Mr. Md. Farhan as soon as I got information from SBI credit card dept.



The following letter will give you the details. I have also sent you a letter along with the copy of SBI credit card statement which shows two payments on 23-04-09.



Kindly do the needful and refund Rs.2598.00 to my SBI credit card account at the earliest.



Thanks and regards,



S.A.H.Razvi,

#176, Tejaswini Nagar,
Post S.O.S.Village,
Bannerghatta Road,
Bangalore-560 076.
Phone[protected]