[Resolved]  India Today Book Club — non-receipt of ordered books and its gifts - mitbc-web-0651867

India Today Blok Club — non-receipt of books

i had ordered 2-3 books online after paying the money using my credit card 2-3 months back. neither i recd the books nor i recd any correspondence from them

Living Media India Ltd - India today Book Club — Non receipt of Gift items even after 60 days

(1st Consignment) (2nd consignment)

Invoice No ORA[protected] dt. 13/01/09 ORA[protected] dt 12/01/09
Order No OGA[protected] DT 12/01/09 OGA[protected] dt 11/01/09
Membership ITBC09823737 ITBC09822603
Web I.D[protected]
Uniq.no[protected]A[protected]
Value Rs999/- Rs 2598/-

India Today Book Club / Living Media India Ltd. — Non receipt of Gift items even after 60 days

(1st Consignment) (2nd consignment)

Invoice No ORA[protected] dt. 13/01/09 ORA[protected] dt 12/01/09
Order No OGA[protected] DT 12/01/09 OGA[protected] dt 11/01/09
Membership ITBC09823737 ITBC09822603
Web I.D[protected]
Uniq.no[protected]A[protected]
Value Rs999/- Rs 2598/-

I have taken delivery of above two consognments, but gifts item are not sent. Please infirm immediately

R.Narayanan

Dear Mr.Sunil mehta Your complaint has been resolved on 8/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr.Vikas Bakliwal Your complaint has been resolved on 17/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

LIVING MEDIA INDIA LTD., ITBC/ SUR SAAZ AUR TAAL — NON RECEIPT OF GIFT

My membership No. is ITBC09862975. I was informed by the local postman on18.04.09 that I have a parcel from ITBC and today i.e., 20.04.09, I eagerly went to collect the same. But to my disappointment I found only the 16 CD pack but without the free gift (Reebok shoe) inside the parcel under the Invoice No.ORA[protected]. In a letter kept inside the parcel, I was asked to log on to the website www.bookstoday.in/promos.htm to claim my free gifts. On logging in it was astonishing to find that I had many predecessors with the same complaint and, the site, it appears, is a mere complaints login site .What a shame! what a feeling of deceit! Is ther a way out? Or are those free gifts advertised are merely to be seen only on the computer monitor?
Depressed on being cheated,
D.Thiyagrajan.

I have received from LIVING MEDIA INDIA LTD, DELHI, India Today Books Club ''Sur Saaz Aur Taal ' from the post Office during April'09 16 CD's of high quality against my Order No: 0GA[protected] Dated 27-Mar-09, Order placed through Internet which I appreciate. Therein the Order Letter it has been mentioned that I am entitled for free gift which I have to Claim within 60 days of the Invoice Date 27-Mar-09 & Invoice No 0RA[protected], CONSIGNMENT No 589057 by logging on to www.bookstoday.in/promos.hmt.
It is therefore requested to Kindly forward/deliver the Free Gift mentioned in the Delivery Letter of the ibid Item.
My LOGIN WEB ID IS:2117514, My Unique No to claim the special offer:[protected]A[protected]

This is very worst part from India Today that cheating done with me… infect I called several times but no one from customer care people responded proper way
And last 20 day I am trying to talk with Mr. Khan but he lease bother to attend my call

Hoping that my complaint will take seriously & I will get my parcel within week times

From: Preeti Pilai [mailto:[protected]@umaprecision.com]
Sent: Wednesday, September 23, 2009 11:34 AM
To: 'Response'
Subject: RE: Booking ID [protected] name of Mr Rajendra Kankaria

I have given sufficient time to you to reach my parcel to my end. It is quite shameful on part of India Today Book Club that despite OF several follow up I have not received my parcel.

You have consider my this mail has a warning letter that if my parcel is not receive within 10days time & with good quality from date of this mail, I am going to take legal action against India Today Book Club And a doing cheating with me. Hope the message is LOUD & CLEAR I want my parcel with in 10days.

Kindly Note “ These types of Manipulation should not do with the any Customer”

Preeti Pillai
Executive Co-ordinator

Uma Precision ltd
64/21 D-II Block MIDC Chinchwad, PUNE-19
TEL:[protected] / 54
FAX:[protected]
Cell : 91 [protected]

From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Monday, September 07, 2009 3:34 AM
To: 'Preeti Pilai'
Subject: RE: Booking ID [protected] name of Mr Rajendra Kankaria

Dear Member,

We sincerely apologize for inconvenience caused to you.

With reference to your mail we would like to inform you that your request is already forwarded to the concern department for the same.

We request you kindly wait some more working days.

Very soon we will inform you about the status of your request.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
[protected]@indiatodaybookclub.com or for any query please call us at[protected]or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Harinder Gautam
India Today Book Club




________________________________________
From: Preeti Pilai [mailto:[protected]@umaprecision.com]
Sent:[protected]:40
To: response (ITBC)
Subject: RE: Booking ID [protected] name of Mr Rajendra Kankaria


Dear Jagriti

You meant to say my parcel complaint still in process after duration of 2 month time. This is very regretting new.

Hope this types of problem no one customer would be face because how ridicules you people are after 2 month still you comment wait for some more days.

I could not able expiree my self because this is very sad and worst thing for me


Preeti Pilllai
Executive Co-ordinator

Uma Precision ltd
64/21 D-II Block MIDC Chinchwad, PUNE-19
TEL:[protected] / 54
FAX:[protected]
Cell : 91 [protected]
________________________________________
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Sunday, September 06, 2009 12:22 PM
To: 'Preeti Pilai'
Subject: RE: Booking ID [protected] name of Mr Rajendra Kankaria

Dear Member,

We sincerely apologize for the inconvenience caused to you.

In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time and you will receive your order very soon.

Once again we sincerely apologize for the inconvenience.

We will be happy to render any further assistance or clarification that you may require.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected] or[protected] tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Warm Regards,
Jagriti
Executive Relations
India Today Book Club




________________________________________
From: Preeti Pilai [mailto:[protected]@umaprecision.com]
Sent:[protected]:31
To: response (ITBC)
Subject: RE: Booking ID [protected] name of Mr Rajendra Kankaria

Reminder II

Please let me know how long it will take

Please provide me a contact number or email ID of CEO of indai toady book club, top priority basis.

Thanks
Preeti Pillai
Executive Co-ordinator

Uma Precision ltd
64/21 D-II Block MIDC Chinchwad, PUNE-19
TEL:[protected] / 54
FAX:[protected]
Cell : 91 [protected]
________________________________________
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Thursday, August 20, 2009 6:03 PM
To: 'Preeti Pilai'
Subject: RE: Booking ID [protected] name of Mr Rajendra Kankaria

Dear Member,

Thanks for your mail to us.

We applogise for the inconveince caused to you.

With reference to your mail, we would like to inform you that your order has been fully processed from our end and has been dispatched on 28-JUL-2009 kindly wait for 15-20 working days.

You will receive your order very soon.

Once again we sincerely apologize for the inconvenience.

We will be happy to render any further assistance or clarification that you may require.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Warm Regards,
Prachi
Executive Relations
India Today Book Club






________________________________________
From: Preeti Pilai [mailto:[protected]@umaprecision.com]
Sent: Wednesday, August 19, 2009 9:56 AM
To: response (ITBC)
Subject: RE: Booking ID [protected] name of Mr Rajendra Kankaria
I checked several times but showing number not found

Why u people irritating to customer. When I am saying, something going on wrong still you is saying very lightly “check once again”. Did you thing this is the right ways to say any of customer.

Don’t have words to say how much you care about your customer, if possible please refund the amount.

Thanks & best regards
Preeti Pillai
Executive Co-ordinator

Uma Precision ltd
64/21 D-II Block MIDC Chinchwad, PUNE-19
TEL:[protected] / 54
FAX:[protected]
Cell : 91 [protected]
________________________________________
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Tuesday, August 18, 2009 5:17 PM
To: 'Preeti Pilai'
Subject: RE: Booking ID [protected] name of Mr Rajendra Kankaria

Dear Member

thanks for your mail to us

with reference to your mail we would like to inform you that kindly once again track the consignment with the details provided in the below mail

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
[protected]@indiatodaybookclub.com or for any query please call us at[protected] or[protected]toll free) or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
CHETAN ARYA
India Today Book Club


________________________________________
From: Preeti Pilai [mailto:[protected]@umaprecision.com]
Sent: Tuesday, August 18, 2009 2:19 PM
To: response (ITBC)
Subject: RE: Booking ID [protected] name of Mr Rajendra Kankaria

Dear Jagriti

Whatever information you provided to me that I already have docket no & date
Booking date is 16th of July 2009, dispatch date 28t h July 2009 and date of today is 18th of August 2009.

However, more then 30 days are over and consignment not yet received and no proper feed back from your side.

Did you check with bluedart? Because when i checked with bluedart site showing number not found.

I need correct information, please take very seriously.


Preeti Pillai
Executive Co-ordinator

Uma Precision ltd
64/21 D-II Block MIDC Chinchwad, PUNE-19
TEL:[protected] / 54
FAX:[protected]
Cell : 91 [protected]
________________________________________
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Tuesday, August 18, 2009 1:53 PM
To: 'Preeti Pilai'
Subject: RE: Booking ID [protected] name of Mr Rajendra Kankaria

Dear Member,

We apologize for the inconvenience caused to you.

In this regards, we would like to inform you that your order has been fully processed from our end and has been dispatched on 28-JUL-2009 through BLUEDART under this consignment no [protected]

Once again we sincerely apologize for the inconvenience cause to you.

Assure you for best services always.

For any further query or assistance please feel free to get back to us or call our customer care at[protected] all 7 days 9.30 am to 6.30 pm

Warm Regards,
Jagriti
India Today Book Club




________________________________________
From: Preeti Pilai [mailto:[protected]@umaprecision.com]
Sent:[protected]:34
To: response (ITBC)
Subject: Booking ID [protected] name of Mr Rajendra Kankaria


Dear Sir

Regret to inform you that after several follow-up with customer I have not yet received my parcel. I think I paid money on telephone bills more then how much I paid for Fitness Kit.
In my life this is the very worst experience for me. Do you think I will suggest any of my friends to book from India Toady? Certainly not.

May I hope my order will get within week days or I can get refund of my money?


Your earliest reply will be highly appreciated.

Preeti Pillai
Executive Co-ordinator

Uma Precision ltd
64/21 D-II Block MIDC Chinchwad, PUNE-19
TEL:[protected] / 54
FAX:[protected]
Cell : 91 [protected]
________________________________________
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Thursday, July 16, 2009 11:28 AM
To: 'Response '
Subject: Booking ID

Dear Member,

As per your telephonic conversation with our executive, we would like to request you that please go through the attachment enclosed for the Rbk Fitness Kit Offer and note down the Booking ID [protected] for future reference of this order.

We assure you of our best services always.

For any further query or assistance please feel free to get back to us or contact us on[protected],[protected]toll free) or email [protected]@indiatodaybookclub.com or write us at:

INDIA TODAY BOOK CLUB
B-47, INDIRA ENCLAVE,
NEB SARAI, NEW DELHI-110068

Thanks & Regards,
Executive Relations
India Today Book Club