Comments
ITBC customer care is hopeless. Throughly unprofessional.
Reply
I had availed ITBC offer on July 9, 2009, through telesales from itbc marketing team.
I was given an offer of receiving for a couple, two return air tickets, all taxes paid, along with 2 nights 3 days stay at a 3/5 star hotel at any of the places in India, which included all the taxes and meals. I could choose any dates according to my convinience, even on weekends, and would be given booking by the hotel on a priority basis.
I had 3 different conversations with the tele-marketing operater who repeatedly assured me of the above offer, as it is, with no hidden terms and conditions. When i asked for a written detailed offer, an attachment was sent to me reassuring me of the same. When i enquired that it didnt mention anything about including taxes, i was told that they didnt have the said performa on mail as they worked through tele-marketing only. I was further told that as a bonus i was getting the offer of the free books also.
I have received the said books along with the invoice having the given web no. I called itbc helpline no. and was again assured of the same offer by the tele- operator.
But when i tried to log on to the given website with my given web no. it rejeceted any attempt saying that the iformation provided was incorrected. On calling the helpline no. i was given a new web no. with which i was able to register immediately but with a shock i found out that the initial offer was nowhere to be found, instead there was an offer for only one person with a host of terms and conditions!
I feel very cheated in the whole episode and feel that i misplaced my trust in such a reputed(?) company.
After this i have had several phone conversations with their customer care people and all they tell me is that, yes they have recordings of the conversations of the telesale and it was just a 'miscommunication' and they apologise for the same!
Ritu Mittal
I was given an offer of receiving for a couple, two return air tickets, all taxes paid, along with 2 nights 3 days stay at a 3/5 star hotel at any of the places in India, which included all the taxes and meals. I could choose any dates according to my convinience, even on weekends, and would be given booking by the hotel on a priority basis.
I had 3 different conversations with the tele-marketing operater who repeatedly assured me of the above offer, as it is, with no hidden terms and conditions. When i asked for a written detailed offer, an attachment was sent to me reassuring me of the same. When i enquired that it didnt mention anything about including taxes, i was told that they didnt have the said performa on mail as they worked through tele-marketing only. I was further told that as a bonus i was getting the offer of the free books also.
I have received the said books along with the invoice having the given web no. I called itbc helpline no. and was again assured of the same offer by the tele- operator.
But when i tried to log on to the given website with my given web no. it rejeceted any attempt saying that the iformation provided was incorrected. On calling the helpline no. i was given a new web no. with which i was able to register immediately but with a shock i found out that the initial offer was nowhere to be found, instead there was an offer for only one person with a host of terms and conditions!
I feel very cheated in the whole episode and feel that i misplaced my trust in such a reputed(?) company.
After this i have had several phone conversations with their customer care people and all they tell me is that, yes they have recordings of the conversations of the telesale and it was just a 'miscommunication' and they apologise for the same!
Ritu Mittal
clear cheaters...
nobody will responce properly
for doing business like this, they can earn money by send their wife's & mother to Prostitution...
nobody will responce properly
for doing business like this, they can earn money by send their wife's & mother to Prostitution...
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