indiaflowerplaza — extreme rude service - not worth purchasing through this site

I am extremely disappointed at the way customer service is shaping up in India, no one cares about customers these days. Instead of hearing out what the customer has to say people r rude enough to hang up the phone. One such experience has been witnessed by me just a while ago. I had placed a request through the site www.indiaflowerplaza.com yesterday. It has a catchy scroller saying "Same day delivery all over India" and where another interesting line says "Dedicated to service and quality" with a helpline no:[protected]. It was chocolates for a friend in thane who would have been available today till max 11 so wanted it to be delivered to him before that and since had given 24 hours time for delivery I didn't doubt the service. However when it didn't reach my friend till now, I called up the helpline to find out however the lady who answered the phone after many tries sounded rude already when I just said I had placed order for thane pat came her reply it cannot be delivered at time that I wanted but can be delivered only at 5. For obvious reasons I questioned on why r fake info's given on site in that case, once again pat came her reply that she is not interested in arguing and she hung the phone and no courtesy of any call back or no regrets to speak that ways either. I am extremely angry at her behaviour and wish I could complian appropriately against the site and an action could be taken on such rude behaviours. I am definetely not sitting here to understand what was her problem at work coz people can't let out their other frustrations on customers. Pls help am upset.