[Resolved] Indian Gifts Portal / Blackberry Mobile Phone 9700 Bold 2 — Defective Mobile Phone | |
I purchased a BlackBerry Mobile Phone 9700 Bold 2 from the online shop of Indian Gifts Portal (www.indiangiftsportal.com). The mobile handset turned out to be defective and is not working since quite a few days. The purchase was done in the month of june and by early-july it totally shut down its functioning. I have been requesting for replacement and they are assuring that it will be done. But there is no action taken. I cannot use my mobile because its not working and I am not getting a new set either. They did not provide a bill or a warranty card with the delivery so I cannot take it to a BlackBerry service centre also. They are doing nothing other than assuring that a new set will be provided. I have no other option left other than to ask help. Kindly help me. Will be very thankful for your help. Was this information helpful? | |
Dec 21, 2017 Complaint marked as Resolved Verified Support Nov 08, 2017 Indian Gifts Portal / Intermesh Shopping Network Customer Care's response Hey, I am really sorry you had to go through this. This generally dosent happen but we do try our best avoid the errors. Please feel free to call us on[protected] or email us on [protected]@indiangiftsportal.com and we'll be happy to assist you. Regards IGP.com | |
 2 Comments | |
Comments
I am not sure if posting my complaint here is going to resolve the problem or not. Could anyone help me out of this situation. I need to know if it is going to work. So I request the authorities to atleast let me know that some action is being taken and I am not just hitting the walls of a forum..
Awaiting response and help..
Awaiting response and help..
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+91 22 4343 3333 [Customer Care]
A006, Kanakia Boomerang, Lower Basement, Chandivali Powai, Mumbai, Maharashtra, India - 400072
BLACKBERRY 9700 BOLD 2 — Defective set
i had bought a blackberry bold 2 from m/s Bhajanlal commercial (P) ltd kolkata on 6th may 2010.The serial no are[protected]. After few days o[censored]sing the set, it started giving various problem like Track Ball was not functioning , internet connectivity was lost , light of the screen started blinking.The set wastaken to the dealer many times to get it sorted-out but nothing could be done. finally on 22nd september the dealer collected my set to be examined by the service centre of the company. It is almost 15 days and neither the dealer nor the company is in a position to tell me when they are going to return my set.
I would , therefore, request you to kindly help me to get my set replaced by a new set without any further delay
thanking you
Arun Kumar Saraf