Indian Health Organisation — Breach of trust

Address:

Pune, Maharashtra

Claming to be india’s best health care service provider IHO(INDIAN HEALTH ORGANIZATION) failed me immensly and left me skeptic of its services.
It was 18th of march when I received a phone call from a sales representative of IHO offering a health care based package for me and my family, unable to make a decision immediately and wanting to consult my family ,I asked them to make a call later, to which the executive made me aware of the fact that the offer is valid for today itself and as I am over 21 yrs I can make a decision right away.So I made the payment by hdfc credit card via IVR and the call made the following points
- Health package costs 7500/year
- If paid via hdfc cretic card it can be availed for 3yrs for 15000.(THIS IS THE PACKAGE I TOOK)
- If dissatisfied with the services or any other reason, the package can be cancelled and refunded within 28 days of the reciept of the package.
- Will receive email after the transaction is done.

I received the package on 1st of april and during the course of next 5 days I got to know that I have to leave india for official purpose and my return is uncertian and my family will also be moving with me . On 10th of April I made a call to pune (as I stay here) IHO call centre for cancellation of the package. The customer care rep not having the authority to cancel and found my reason invalid, she directed my call to their Customer care centre in Delhi with an executive.

The executive found my reason valid and told me that he could have cancelled the order had it not crossed 14 days of refund period.and I was also asked to read the refund and cancellatin documents from the package I had received.here I would like to make some points
- The refund period was 28 days not 14 ,as told by the reprentative I talkd to on 18th of march.
- I DID NOT RECEIVE ANY REFUND OR CANCELLATION DOCUMENTS IN MY PACKAGE WHICH I RECEIVED ON 1ST OF APRIL.
- And they are countin the days of refund period from 21st of March rather than 1st of April when I received my package.
- I did not receive ANY MAIL AS was told on my first call.
The Delhi executive finished the call on the condition to call back the next day and assist me further on the issue. But neither did I receive any call nor did they entertaind me well when I called them back the day after ie on 12th of april and are delaying the issue by askin me to call the other day and neglecting the importance of the issue.
As the sales reps were very decieving and this accounts for sheer breach of trust, the after sale service which is too close to worst is forcing me to take this issue on various consumer online portals and if action is still not taken I would be forced to take the issue to Consumer court and take this legally.
HIGHLY DECEPTIVE AND TRUST-BREAKIN IS WHAT I WOULD RATE YOUR SERVICE.
NEED IMMEDIATE ACTION.