[Resolved]  Indian Health Organization — False Commitment and not ready to cancel the policy and refund

Address:

Pune, Maharashtra

Please refer the below mail trail for greviences against IHO (Indian Health Organization), The associates of IHO have given me false committments at the time of availing the policy, they have agreed that it was a false committment by some of their associates, but nor do they reply to my mails, nor they contact me, nor they are ready to refund the amount that I have paid.

Request you to do the needful at your earliest

Regards
Vivek Sant
[protected]@gmail.com


----- Original Message -----
From: v.[protected]@zensar.in
To: Service Manager-IHO ; [protected]@indianhealthorganisation.com ; [protected]@indianhealthorganisation.com ; [protected]@indianhealthorganisation.com ; [protected]@indianhealthorganisation.com
Cc: [protected]@GMAIL.COM
Sent: Friday, October 22, 2010 2:51 PM
Subject: Fw: Cancellation of Membership of IHO


I have written several mails and called the toll free no. several times, but did not receive any reply, nor any callback from your associates,
Refund the amount of Rs 2648/-

Regards
Vivek Sant

----- Original Message -----
From: v.[protected]@zensar.in
To: Service Manager-IHO
Cc: [protected]@gmail.com
Sent: Thursday, October 21, 2010 1:08 PM
Subject: Re: Cancellation of Membership of IHO


Yet I have not received any updates, it seems once you get the money from us by giving false committments you don't care for the customers.
Refund back the amount of Rs 2648/- immediately.

Regards
Vivek Sant
----- Original Message -----
From: v.[protected]@zensar.in
To: Service Manager-IHO
Cc: [protected]@gmail.com
Sent: Tuesday, October 19, 2010 1:11 PM
Subject: Re: Cancellation of Membership of IHO


Yet I have not received any updates on this, refund the amount of Rs 2648/- its more than a month I have asked for cancellation and refund due to mis-committment from your associates.

Regards
Vivek Sant
----- Original Message -----
From: v.[protected]@zensar.in
To: v.[protected]@zensar.in ; Service Manager-IHO
Cc: [protected]@gmail.com
Sent: Thursday, October 14, 2010 1:42 PM
Subject: Re: Cancellation of Membership of IHO


Any updates on this, refund the amount of Rs 2648/-, its almost a month I have asked for cancellation and refund.

Regards
Vivek Sant
----- Original Message -----
From: v.[protected]@zensar.in
To: Service Manager-IHO
Cc: [protected]@gmail.com
Sent: Wednesday, October 13, 2010 4:40 PM
Subject: Re: Cancellation of Membership of IHO


Yet I have not received the refund, its more than 3 working days.

Regards
----- Original Message -----
From: Service Manager-IHO
To: v.[protected]@zensar.in
Cc: [protected]@gmail.com
Sent: Thursday, October 07, 2010 4:06 PM
Subject: RE: Cancellation of Membership of IHO


Hello Sir,



Kindly provide us with 3 working days to study and close your request.



Thanks

Service Team

Indian Health Organisation

Email – [protected]@indianhealthorganisation.com

Toll free numbers : Delhi : 011 – 40746620 ; Mumbai:[protected], 42640153; Pune;[protected], 41283986, Hyderabad:[protected], 40116617, Bangalore:[protected], 41154570, Chennai:[protected], 45428865 , Kolkata:[protected], 44018980, Rest of India:[protected].



From: v.[protected]@zensar.in [mailto:v.[protected]@zensar.in]
Sent: 07 October 2010 15:02
To: Service Manager-IHO
Cc: [protected]@gmail.com
Subject: Re: Cancellation of Membership of IHO



Cancel the policy and refund the amount of Rs 2648/-, its almost 20 days I have asked for cancellation.



Regards

Vivek Sant

----- Original Message -----

From: v.[protected]@zensar.in

To: Service Manager-IHO

Cc: [protected]@gmail.com

Sent: Wednesday, October 06, 2010 1:38 PM

Subject: Re: Cancellation of Membership of IHO



I had received a call from your associate and they are not ready to cancel the policy, but they again committ that they can refund partial amount and extend the validity, is this the way you treat your customers, it was clearly told that I can cancel the policy without any deductions then why you don't cancel it. I have immediately raised the issue for cancellation of the policy on 16th Sept, but yet it is not cancelled.



Cancel the policy and refund the amount of Rs 2648/- immediately.



Regards

Vivek Sant

----- Original Message -----

From: v.[protected]@zensar.in

To: Service Manager-IHO

Cc: [protected]@gmail.com

Sent: Wednesday, October 06, 2010 12:15 AM

Subject: Re: Cancellation of Membership of IHO



Yet I have not received any response in the regard, I think once you receive the money you simply forget the customers,

Few days ago I have received a call from IHO and it was agreed by the Sr. Customer care associate that their are some contradictions between the associates committment and actual facts mentioned in the document. Even after you realize that its your fault and your associate has given false committment then why are you not ready to refund back the amount of Rs 2648/- that I have paid.



Refund the said amount immediately, Give me the mail-id of your superiors as I need to communicate to them.



Regards

Vivek Sant

----- Original Message -----

From: v.[protected]@zensar.in

To: Service Manager-IHO

Cc: [protected]@gmail.com

Sent: Friday, October 01, 2010 1:53 PM

Subject: Re: Cancellation of Membership of IHO



Yet, their is no response regarding cancellation of the Membership of IHO, Pls refund the amount of Rs 2648/- as soon as possible, I would repeat again that your associate has given false information of IHO and thus I want to cancel the membership, respond to this mail and call me on [protected]. I am calling your associates, but none of them picks up the phone nor calls back.



A few days ago I had talked to some of your senior associates and they have assured to resolve the problem and refund the whole amount, but I could not see any refund nor any communication from your side, nor I have received any documents regarding cancellation of IHO membership.

.

Give me the mail-id of your superiors to escalate this issue at higher level.



I shall not be oblidged to pay the Credit Card charges or Rs 2648/- and any interest accured on the credit card for this amount should be paid by you.



Regards

Vivek Sant

[protected]@gmail.com

[protected]

----- Original Message -----

From: Service Manager-IHO

To: [protected]@gmail.com

Sent: Tuesday, September 21, 2010 9:43 PM

Subject: FW: Cancellation of Membership of IHO



Hello Mr. Sant,



Greetings from Indian Health Organisation!

We acknowledge the receipt of your email and would like to assure you prompt resolution.

We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer.

Our Customer Satisfaction Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter fairly.



Kindly let us know the best time to reach you so that we can schedule a conference call with you.


If you need further assistance, you may contact us at [protected]@indianhealthorganisation.com.

Thank you for giving us the opportunity to assist you.

Sincerely;

Service Team

Indian Health Organisation

Email – [protected]@indianhealthorganisation.com

Toll free numbers : Delhi : 011 – 40746620 ; Mumbai:[protected], 42640153; Pune;[protected], 41283986,

Hyderabad:[protected], 40116617, Bangalore:[protected], 41154570, Chennai:[protected], 45428865 ,

Kolkata:[protected], 44018980, Rest of India:[protected].



From: Vivek Sant <[protected]@gmail.com>

Date: 20 September 2010 6:17:50 PM GMT+05:30

To: [protected]@indianhealthorganisation.com, [protected]@indianhealthorganisation.com

Subject: Fwd: Cancellation of Membership of IHO



Dear Sir/Madam,



Yet I have not received any reply from you, I have called the Customer Care but no one pick's up the phone, nor their is any call from your associates in this regard. Please refund the amount that I have paid.



Regards

Vivek Sant







[protected] Forwarded message[protected]
From: Vivek Sant <[protected]@gmail.com>
Date: Thu, Sep 16, 2010 at 6:13 PM
Subject: Cancellation of Membership of IHO
To: [protected]@indianhealthorganisation.com

Dear Sir/Madam,



Today evening I was called by one of your associates regarding the IHO and its benefits, but the details provided by your associate are different than those that are described in your website. I am not at all satisfied and would like to cancel the membership due to your associates false commitments.



The associate said that I will be given "4 health check up vouchers" and need not pay any amount for any tests, but on the website it is mentioned that I will have to pay 50% amount which is contradictory,



It was said that the health check up vouchers are valid for one complete year, but your site says that the health check up vouchers are valid only for 6 months.



It was said that all treatments would be free of cost, but actually you are providing some discount and no free treatment.



It was said that all the pre-existing dieseases (if any) would be treated free of cost, but actually you are only providing discounts and no free treatments.



It was said that all the treatments, tests would be free of cost for any number of times upto the validity of membership (one year), but actually you are giving concessions and that too for a limited number of times and no free treatments or tests.



Their are no free surgeries but your associate said it would be done free of cost.



The associate said that their are lots of doctors in major cities of India, but I could see only a count of few doctors and only across limited cities.



I have paid using online payment thru sbi credit card an amount of Rs 2648/- for the membership, but I would like to cancel the membership as your associates have provided me false information, Please refund the whole amount that I have paid.



If is un-satisfactory that your associates provide wrong information.



Refund the amount that I have paid.



--
Regards
Vivek V Sant