Jabong — Faulty product and non-responsive customer care

rohit.resilient

from Chennai, Tamil Nadu

Address:

Tamil Nadu

I purchased a bendly bag from jabong.My order date was 7th Jan,2013.Within a month bag got damaged.When I tried to return the product,customer support person advised me to "google" the jabong centre in chennai and try to fix the issue.Afterwards the customer support is not listening to my calls and pretending that they are not able to hear me.

So I experienced the poor quality of the product and fake customer support.

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Comments

Jabong.com Customer Care

from Gurgaon, Haryana

Verified Support

Hello Rohit

Please share your order details with us so that we can resolve your query.

With Regards
Team Jabong

rohit.resilient

from Chennai, Tamil Nadu

My order id is [protected]

Jabong.com Customer Care

from Gurgaon, Haryana

Verified Support

Hello Rohit

Thank you for sharing order details. We are investigating your query and assure you that one of our customer care representative will contact you within 24 hrs and resolve your query.

With Regards
Team Jabong

Jabong.com Customer Care

from Gurgaon, Haryana

Verified Support

Hello Rohit

As per per our logistics team, reverse pick up of your order is done. Please let us know if there is anything else we can do for you.

You can also reach us through our complaint redressal website - http://support.jabongfeedback.com/myjabong

With Regards
Team Jabong

rohit.resilient

from Chennai, Tamil Nadu

Yes!The final resolution is up to mark.The support provided by Ms. Mitashi was really superb.