[Resolved]  Jabong — order not delivered

Address:

Kota, Rajasthan

I had placed an order via jabong.com (order #[protected]) on 20/03/2013. I received a message on 25/03/2013 saying my partial order (a bag and a shirt) with docket no. 20910779 has been delivered by Javas while it was not the case. I had filed a complaint on 25th ,reference number 630046 ,and was told that within 24 hours i would receive a concrete answer after an internal inquiry.
The customer care is disappointing and all they do is parrot out standard replies saying they'll get back in 24 hours and that they have escalated matters (to i don't know where).Since it was a prepaid order, my money ( approx. Rs 3000) is equivalent to being stolen.
Also as it was meant as a gift I have no use for the products now, if in case they do decide to deliver my products.
I would like to reiterate the fact that its none of my concern whether the jabong SYSTEM shows my products have been delivered. For all I know this company is running a scam and has illegally taken my money without delivering my products. I have as per my complaint NOT received my shipment as promised.

A highly dissatisfied customer
Aparna Sharma