Jet Airways — Baggage Mishandling | |
HI,
would like to inform you that my baggage has been mishandled at bangalore airport.
Aug 16th traveled in JetAirways flight Number 9W 0391 from bhubaneswar to bangalore.
When i got my luggage at bangalore airport the wheels of my trolley bag were broken from one part. Please check the same in the picture.
Also the luggage stand one stop was broken. The same is visible in the picture attached.
When i received the baggage it was completely drenched from one side. I had reported about the same to the jet airways luggage in-charge person Mr. Ravi. He also had taken few photos of my bag.
I would like to formally lodge a complain for the same. Do let me know if you need anything more Was this information helpful? | |
 2 Comments | |
Comments
Madam / Sir,
I am A. Madhan Kumar, passenger travelled from Singapore to Chennai on Oct 5, 2014 by 9w 2341. The baggage was booked for domestic transfer at Singapore for Onward journey on Oct 6, 2014 by 9w 21. On clearing custom and immigration, I handed over the baggage to your ground services staff after scanning the bag on Oct 5 at 11.00 p.m in a good condition. It was scanned in front of me. No queries were raised. I am enclosing the boarding passes as proof of travel and the luggage slip for reference
On Oct 6, 2014, when I checked the baggage at my residence, I was surprised to see my locked suitcase was broken and my inside baggage was disturbed, the belt inside the luggage was untied. I don’t know what is lost as I had many reading materials and valuable documents.
This is brought to your notice to have a track on your ground service staff to take the passenger into confidence if they found anything unusual. I need to be informed about the action taken which will enable me to bank on your flight in future as considerable mental disturbance has happened because of this event.
I am A. Madhan Kumar, passenger travelled from Singapore to Chennai on Oct 5, 2014 by 9w 2341. The baggage was booked for domestic transfer at Singapore for Onward journey on Oct 6, 2014 by 9w 21. On clearing custom and immigration, I handed over the baggage to your ground services staff after scanning the bag on Oct 5 at 11.00 p.m in a good condition. It was scanned in front of me. No queries were raised. I am enclosing the boarding passes as proof of travel and the luggage slip for reference
On Oct 6, 2014, when I checked the baggage at my residence, I was surprised to see my locked suitcase was broken and my inside baggage was disturbed, the belt inside the luggage was untied. I don’t know what is lost as I had many reading materials and valuable documents.
This is brought to your notice to have a track on your ground service staff to take the passenger into confidence if they found anything unusual. I need to be informed about the action taken which will enable me to bank on your flight in future as considerable mental disturbance has happened because of this event.
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But when i reveived my bag at Mumbai Airport, one of the entire wheel was not there. On enquiring with the Jet Airlines staff, they were highly non cooperative. It was clearly not a case of over sized bag. My Bag was almost empty. Also, I had recently bought it only a month back. It was also a sturdy bag, the wheels cannot to be broken that easily. I am very disappointed by the behaviour of the staff and also by the way luggage is being handled by jet Airways. Also, I am an Air India FF and this was only my second trip with jet.
Kindly redress my problem
I am attaching the photographs of the broken Bag.
http://i860.photobucket.com/albums/ab168/maddy2384/IMG_20130928_235126_zps95be44...⇄
http://i860.photobucket.com/albums/ab168/maddy2384/IMG_20130928_235121_zpsf7b927...⇄
i would appreciate if I get a response from Jet Airways
(PS: I have also filled the comments form but not very hopeful)