Jet Airways — Broken baggage, theft and harassment caused by the airlines

I am Ankit Kejriwal from Ahmedabad. I took a flight from Patna to Ahmedabad on 29th March, 2012. Flight Details –
Flight Carrier : Jet Airways
Flight Number : 9W- 2514
Date of Journey : 29/03/12
Destinations : Patna to Ahmedabad
PNR No: 8TAXTF


I am narrating you the harassment caused to us by the airlines staff-

We were carrying extra luggage with us. We had three bags and there total weight was 49.50 kgs. The limit allowed as per airlines rules for free baggage is of 20kgs per passenger, so in total we were allowed 40kgs luggage. So the extra luggage was 9.5 kgs. The airlines staff at the Jet airways counter told us that we have to pay for only 7kgs extra baggage and they would allow our luggage to go. So i paid for extra 7 kgs luggage , Rs. 1400, I also have the receipt for the same.

When we arrived at the Ahmedabd airport and took our luggage from the belt, we found that out of three bags one of our bag lock was broken and there was a big cut on the upper side of the bag. We then checked our luggage and found that our clothes and other stuff estimation to Rs. 15000 were missing from the bag.

We immediately contacted the security staff of Jet airways at the airport. The Security staff at first paid no attention to us. They were of the view that bag lock can be broken and the cut is a normal wear and tear. After much deliberation they allowed us to weight the baggage again on the arrival. On weighing it the total weight came to 47 kgs instead of original 49.5 kgs as recorded at the Patna airport.

We requested the Jet airways staff to take our complain in writing about the broken baggage and the lost stuff. The staff didn’t register our complain and told us that since we have only paid for 7 kgs extra luggage we have got 47 kgs of luggage.

This whole incident which occurred on 29/3/12 at Patna and Ahmedabad airport is recorded in the CCTV camera at the airports. You can look in the video that how we were robbed of our belongings by the airlines staff.

I request you to kindly look into the matter and take proper action so that we can get compensation for the loss of the goods as well as the harassment caused to us the airlines.

Kindly contact me at [protected]@gmail.com