[Resolved] Jet Airways — Bad Service and Rude treatment

[Resolved] Jet Airways — Bad Service and Rude treatment

S shilpa dhamanaskar

Dear Sir, This is with regards to my travel with jet airways from Mumbai to Doha on 7th Nov 2009 with my 12 month old infant. As your are aware every infant travelling is entitled for a bassinet if the same is available on the air craft by which he is traveling. As i was traveling with an infant i requested the airlines to book me a bassinet seat. Iwas told that the same cannot be booked in advance and can only be booked at the time i check-in.. As per the advice when i checked in i requested for a bassinet and was said the particular flight did not have a bassinet facility.But to my surprise when i entered the flight i saw the provision for the bassinet available and hence enquired with the flight staff whether the same was there to which they replied yes. Than i request them to give me the seat with the bassinet to which they asked me to go and speak to the ground staff. WHAT A THING TO SAY? They wanted me to get off the flight with my 12 months old to speak to the ground staff for no mistake of mine.After me making noise on the flight the ground staff came on the flight and gave me the bassinet seat which was done with a very rude behavior. As you are aware the bassinet is attached in front of the window seat and the seat is booked for the person who is accompanying the infant. But they put the bassinet on the window seat and gave me the side seat, they gave me a rude answer when i requested for a seat close to the bassinet and said u access your baby from the seat we have allotted you. Than the person sitting on the window seat fell pity on me and offered me his seat.By the mean time my baby had started crying profusely due to hunger which made no difference to the staff and they continued with their rude behavior.My baby was so tired crying that he slept without any food that night on the flight. It was a horrible experience and wish no mother has to go through the same. This is the second time i have faced the bassinet problem with Jet Airway. The 1st time i did not log a complaint as i thought it was the 1st time and may be by mistake. But the episode was repeated and during my next trip. Hence request your to please take appropriate action against the stuff on duty and request for compensation from the Airline due to the mental stress me and my baby had to undergo due to their inefficiency. Appreciate your immediate action. Shall forward my travel details on request. Rgds Shilpa Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

sothirachagan

from Thrissur, Kerala

JETAIRWAYS — seat bookings

My flight booking was done in November 2009 for flight from kuala lumpur to Chennai 13 February 2010 on flight 9W0031S. I made seat reservations for me and the family - seata 23 A, B, C, D & F. This is noted in the e-ticket. However, on check-in we were assigned 12 A, B, C, D & E ,
Please ensure the same does not recur on my return flight for which I have reservations for the same seats, i.e. 23 A, B, C, D,& F.

Seats in row 12 can not be reclined due to the location of the exit door. This is particularly hard on the older members of the family. Thank you.

seeker007

aIRLINE — Broken Seat and Unpleasant Service

I was travelling from BLR to MUM on 6/12/2010 in IT 102 in seat No 15 C. PNR NO : JIZQEL
The Headrest of the seat was broken and was falling down. I had to hold it all along the Journey for which I suffered muscle pull in the Nect and My neck got Hurt. In spite of my request the Stewards are not willing to relocate my seat, as they said it was full, which I believe it was not. As an Alternate One of the Steward provided me a Pillow which added more pain than Comfort, Giving me a Unpleasant Flying Experience.
Enclosed are the Snaps taken on my Mobile. However, I sincerely Doubt the maintenance Practice of your Aircraft and puts me to a question on the safety aspect of the passengers.
Having said this, I would request a full refund of my Ticket.

The Guest care acknowledge that I'm a frequent Flyer and and the Mail is as Below;
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Thank you for your email of 9 December to the Chairman's office apprising us of your recent experience with Kingfisher Airlines. We note you are a frequent flyer with our airline and thank you for your patronage.

We acknowledge your disappointment with the condition of your seat on your flight IT102 of 6 December, and appreciate that this may have detracted somewhat from your enjoyment of your in-flight experience. At Kingfisher Airlines, we endeavor to ensure that our guests enjoy a relaxed and comfortable journey when they travel with us, and we regret that your experience on this occasion was to the contrary.

We would like to share with you that periodic maintenance checks are carried out to ensure that the cabin is in top shape and all in-flight equipment performs at the optimum level; this is further supplemented with a reporting system whereby the crew records any unexpected anomalies in the functioning of the equipment which may arise during the course of the flight. This information is shared with the Engineering team on arrival, and the same is attended to. From your comments, however, we regret that your experience was contrary to what we have endeavored to offer our guests. Please be assured that your concern has been taken up with the Engineering team to ensure corrective measures.

Mr. XXXX, the safety of our guests - both on ground as well as on board is our foremost priority and one of our core values. We are aware that Kingfisher Airlines has raised the bar in the area of aviation hospitality, and our guests have come to expect the best from us. However, having said that, we know that our performance has to be constantly monitored if we are to achieve consistency in service quality. It is therefore extremely helpful to have your comments on where we need to focus our efforts.

While we appreciate the reasons surrounding your request for a refund, we regret our inability to comply with the same. In doing so, you can be certain that no discourtesy is intended. That said, as a gesture of our goodwill, we would like to offer you an upgrade voucher and hope you will accept the same.

Despite your disappointment, we do hope that you will give us the opportunity to regain you confidence. We look forward to your patronage and welcoming you on Kingfisher Airlines again.
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However I would like to take them for a task as this is not the first time a Unpleasant treatment is meted out to me, Inspire of Being a frequent Flyer. Could some one advise on this please.

Arijit Sarkar

from Khandwa, Madhya Pradesh

Jet Airways — bad behaviour and services

i'm submitting this complaint with extreme shock and frustration i gained today by watching how much bad service one airline can provide on whom i trusted 13 years...my luggage weight was 40 killos and i paid 6,400 rs to them as fine.i don't know whether they cost me the genuine price or not.but at the entire1 and half hour they didn't provide me person who can help me to check in my luggage as i requested them several times...i was carrying 3 hand baggages and my wife was carrying 2.the lady stuff of jet airways just shouted on her like she's our boss.it's a hell thing.i replied her to lower her voice.every one at that moment working on that boxes didn't clear how much we can carry on cabin and how much we can give for luggage.every one said different word. illiterate behaviour,poor service in cabin just erased my past fabulous moments in jet airways.it's happened in kolkata airport today .kolkata to agartala flight 9w 7107.i'm working proffesional and i'm saying today that i was really insulted by them.it was a worst experience for me.i never expected this.