[Resolved]  Jet Airways — Website problem

I tried booking for a ticket on Jetairways.com. There was a cash back offer on Jet Konnect of Rs. 900.00. But the web site did not let me book the ticket and the booking failed 7 times in a 3 day period. Details of the failed booking are given

Jet Airways Web Failed Booking ( KFLJOB ) - GHOSH
Jet Airways Web Failed Booking ( IHOBZS ) - GHOSH
Jet Airways Web Failed Booking ( LGPYRX ) - GHOSH
Jet Airways Web Failed Booking ( OJDSTQ ) - GHOSH
Jet Airways Web Failed Booking ( NUXLGK ) - GHOSH
Jet Airways Web Failed Booking ( GKFJVO ) - GHOSH
Jet Airways Web Failed Booking ( GKCRGD ) - GHOSH

Then I called their customer service and was told I can book by phone and the price came to be Rs. 900 higher when I asked about it I was told the cash back offer is for online booking only. The new booking code KGQQKF - Ghosh. I was asked to contact their web page support team at [protected]@jetairways.com and claim the refund of the Rs. 900.00. I contacted them and had multiple back and forth e-mail where they kept trying to find fault with me. Ultimately I was told it is dynamic booking problem. I showed them that even after 17 days the cash back offer was giving me a price which was Rs. 600 lower. But I was not given this refund.

I suggest people not to book with Jetairways, Kingfisher airlines are more professional and I have decided to book with them in the future always. Conatcat me for clarifications at [protected].