Jet Airways — flight miss-connection / missing baggage

Address:

Maharashtra

I am shocked to see this type of service level of Jet Airways !!! My luggage has been misplaced by Jet Airways & instead of helping me recover my luggage, they are shifting responsibilities between the Jet Airways Muscat, Oman office & the Jet Airways, Mumbai India office !!!
Here is the detailed story of my bad experience with the pathetic & irresponsible service of Jet Airways :

1). We had traveled from Baroda to Mumbai on 17th may Jet Airways flight#9W344 & from Mumbai we were to make an international flight to Muscat, Oman Jet Airways flight#9W540, this was a connecting flight which got
mis-conneted as flight#9W344 arrived Mumbai late than scheduled and flight#9W540 departed earlier than scheduled.
We were handed our baggages at Mumbai international airport after constant follow up of three hours, where we found that instead of 7 luggages, there were 6 luggages & 1 was missing !!! We mentioned about the missing bag to the supervisors on duty - Madam Nikhat and Mr. Leroy, & they told me that my luggage will reach Muscat, they stated that "your luggage is not at mumbai airport so it must have reached muscat, and when you land there and your luggage is not found send us an email stating your luggage is missing" inspite of our questioning that how my luggage will reach Muscat without me checking in ??? I had confirmed with the supervisor that I can send the email right away that the baggage is gone missing, but they wrongly guided to first reach Muscat then send an email.

2).As I stay in Muscat I had requested my relative Ms.Aarti who is in Mumbai to make inquiries & collect my luggage, if found from the Jet Airways Mumbai office.We were told by the staff at the Jet Airways Muscat office that our luggage had never arrived in Muscat & we should contact the Jet Airways Mumbai office.My relative Ms.Aarti spoke to Mr.Dinesh from the Jet Airways Mumbai office who confirmed that the luggage is at the Mumbai airport & that I (Ms.Sneha) just need to email an authorization letter allowing the authorized person to collect the luggage on behalf of me.

3). I sent the mail to Mr.Dinesh of Jet Airways Mumbai that I have authorized my brother in law Mr.Umesh Khiyara to collect my luggage.Also I had attached Mr.Umesh Khiyara's passport copy & his passport size photo for identification proof.But when asked to Mr.Dinesh that when should the luggage be collected,then suddenly Mr.Dinesh said that our luggage was still not found & that luggage which he earlier said was in Mumbai airport belonged to someone else !!! How did he confirm in the 1st place that he had found our luggage ??? specially when a complete description of the baggage was mentioned, stating that the bag has it written on it with black marker "java" or "Jk java"

4).I was told that I should have made a Lost luggage complaint at the Mumbai airport, when I found my luggage missing.... But when your staff assured me, despite my repeated questioning about the whereabouts of my 1 missing luggage, that it will reach Muscat, then during that time where does the issue of complaining for lost luggage comes up ???? that too when your supervisor on duty states this, and wrongly guides me saying a email to be sent if baggage is not at Muscat...! I had confirmed with the supervisor that i can send the email right away that the baggage is gone missing, but they wrongly guided to first reach muscat then send an email.
Does Jet Airways staff take the passengers for a ride first assuring them that the luggage will reach to Muscat & then asking that why a complaint for the Lost Luggage was not made at the airport ?!?!?!?!!...The airlines staff should have guided to make the complain, every passenger may not know all the rules and regulations.

I am fed up with the service of Jet Airways . Its been more almost 15 days that my baggage has gone missing and i have not been even compensated for the missing bag. I may even add that I am delibrately not been handed my baggage for i had stated that my baggage contains "laptop".



I also believe that it was not that my flight had departed early, but instead the seats were given to other passengers, the reason for this belief is that we were guided by a Jet Airways staff who took us to the international airport in a hurried manner, where they did not mention that the flight was scheduled early for departure, after reaching the check-in counters.The Jet Airways staff (the one who guided us to check-in counter) had a word with other staff on intercom, checked our boarding passes, our seat nos, confirmed with some one on intercom then stated to us that we cannot board our flight. If the flight was scheduled early for departure, they could simply mention about it to us so, why there was the need to check our seat numbers...???

After reaching Muscat, i got to know from a couple of travel agencies that there are many complaints of Jetairways connecting flights that get mis-connected, hereafter the passenger is given rude replies to have patience and is given no assurance as to when they will be able to board the plane. The staff replies that the next flight is overbooked. Also the passenger is not provided with any accomodation, for they state that "if there would be an technical error in the flight then only airlines is responsible to provide accomodation, but delay due to traffic congestion at domestic airport we connot do anything." We waited on mumbai international airport for 24hours after which we could board another flight..!

Jetairways deliberately keeps a time span of 2hours to reach the connecting flight. Are they not aware that there is always traffic congestion at mumbai domestic airport plus there are long immigration ques to board an international flight? Plus checkin counter close 1hour or 45 mins prior to plane depature, boarding gates close 25 mins prior to departue, then how does Jetairways issue tickets with such short period of time span.

This is a mere way to earn at cost of passangers sufferings. The the airlines is sure that the connecting flight passanger will not be able to board the plane, so they can easily issue the same seats to other passangers. Thus getting fare for one seat by two passangers at the cost of sufferings of the passanger who had a connecting flight.



Jetairways has highly misguided me...!! Why should passengers suffer for bad service and misguidance of Jet Airways !!!