[Resolved]  Jet Airways, Guwahati — unable to board in spite of web check in

Address:

Kamrup Metropolitan, Assam

Dear All,

It is to mention that I Arnab Baruah, an employee of Wipro Infotech, Guwahati has just undergone a horrendous experience while boarding my Jet Airways flight from Guwahati to Delhi and Delhi to Chennai bearing Ticket No:ETKT 589 [protected] . I had webchecked prior to my journey to airport.

But due to some accident on Jalukbari-GU road, which resulted a heavy traffic blockade, I along with some other pasengers got delayed. At the very same momment I called over to JetAirways, Guwahati Office at[protected] and told them of my plight and also cofirmed that I had already done my webcheckin. They confirmed me that I would be able to board the flight if I reach airport by 1710 i.e. five minutes prior to my scheduled departure.

But to my utmost horror at airport they just didnot alowed me the same even after reaching at 1705 hrs i.e 10 mins prior my scheduled departure. This is a clear sign of service discripency on part of Jet Airways. Whereas they were confirming on one hand that we could board flight at 1710 then how come they deny us the same after reaching airport at 1705 hrs. Because of this I had to miss my Delhi-Chennai flight which was scheduled at 2040 hrs. And also the same had very badly effected my profession as I had to attend a very important meeting at Chennai.

Expecting your kind response and justice.

Thanks and Regards
Arnab Baruah
[protected]
arnab.[protected]@wipro.com